Royal Chess Mall Questions & Answers

Here’s what consumers have asked with answers from Royal Chess Mall staff and previous consumers.

4 questions answered

75% answered in 1 day

Question:

What can i do if i didn't receive the board? i mi order is 19-9289 luxury chess combo staunton goliath series, pieces, board and box What can i do if i didn't receive the board? i mi order is 19-9289 luxury chess combo staunton goliath series, pieces, board and box

Answer:

Hello Jessica Please reach out to us via email at sales@royalchessmall.com. As we check from your order Id, the chess board is in transit and scheduled to be delivered to you in 2-3 days time.

By Sidharth K., Manwinder Singh on 2/15/24

Question:

Reported a complaint a few months ago still haven't gotten a reply Reported a complaint a few months ago still haven't gotten a reply

Answer:

Please email us at sales@royalchessmall.com with your order id in the subject line and our team will revert back to you. Alternatively you can reach out to us via whatsapp support at +91-82647 16250

By Sidharth K., Manwinder Singh over a year old

Question:

Hi, recently purchased a chess board from you. several of the black squares have imperfections in the colour with paint not applied thick enough? Hi, recently purchased a chess board from you. several of the black squares have imperfections in the colour with paint not applied thick enough?

Answer:

Please write to us on sales@royalchessmall.com and our team will get back to you.

By Sidharth K., Manwinder Singh over a year old

Question:

We have not received anything. can you tell me when i am going to receive them? We have not received anything. can you tell me when i am going to receive them?

Answer:

Hello Dulce Please write to our customer service team on sales@royalchessmall.com and please mention your order ID to help better.

By Sidharth K., Manwinder Singh over a year old

Question:

3.9" russian zagreb. issu w/pieces. different weight, asymmetrical. felts are ill trimmed. i attempt to contact by phone and email no answer.

Question:

Hi i recently purchased a board from you an on the sides of the board it looks like some of the paint is missing i've sent an email but no response

Question:

Good day, i ordered chess pieces from royal chess mall, but have not yet received it. please send me an update on my order 19-4465

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Royal Chess Mall Questions & Answers

What can i do if i didn't receive the board? i mi order is 19-9289 luxury chess combo staunton goliath series, pieces, board and box What can i do if i didn't receive the board? i mi order is 19-9289 luxury chess combo staunton goliath series, pieces, board and box

Reported a complaint a few months ago still haven't gotten a reply Reported a complaint a few months ago still haven't gotten a reply

Hi, recently purchased a chess board from you. several of the black squares have imperfections in the colour with paint not applied thick enough? Hi, recently purchased a chess board from you. several of the black squares have imperfections in the colour with paint not applied thick enough?

We have not received anything. can you tell me when i am going to receive them? We have not received anything. can you tell me when i am going to receive them?

3.9" russian zagreb. issu w/pieces. different weight, asymmetrical. felts are ill trimmed. i attempt to contact by phone and email no answer.

Hi i recently purchased a board from you an on the sides of the board it looks like some of the paint is missing i've sent an email but no response

Good day, i ordered chess pieces from royal chess mall, but have not yet received it. please send me an update on my order 19-4465

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