I should have known from the very start, but when I read this: Thank you for reaching out to us at Sarah Ashely. I am very sorry to hear that your dress is not the right fit. Before we proceed with eligible actions, please kindly send us a photo of the item or the package you received clearly showing its front, back, and size tag first as conveniently as possible for you to do so. Once we've received the necessary photos, they will be thoroughly examined for quality assurance purposes then we'll send the necessary instructions to move forward.

Looking forward to your response. Thank you so much in advance and do have a great day ahead!

Regards,

Alea

This company is a SCAM don't order from them. You will never get your order and they won't refund.