Hey Josh, first we want to say thank you for shopping with Seal Skin Covers. It looks like the tracking number was emailed to you and the order was delivered successfully. If you have any questions please contact us at 800-915-0048 or visit us on our website https://www.sealskincovers.com.

Josh,
Here is an example of what I went through to get my original order:

Emma: Hello, thank you for visiting. May I help you find the right cover?
Me: Actually, you can help me find the cover I ordered last month.
Emma: one minut
Monica: Can you give me the order number please?
Me: Your Order #100135680 (placed on October 18,2018 5:23:03 PM EDT)
Monica: Just a moment please
Okay so I got your tracking number, and it seems to not be moving
Really sorry about that, it doesn't usually happen
However what you need to do is create a ticket
It's easy and it documents the issue so nothing gets lost and we can help you as fast as possible. Let me forward you to the page, please fill it out and give our agents a chance to look into your order and help you a soon as possible.
Me: Wait, I'm confused the package hasn't shipped yet and I have to create a ticket?
Monica: It seems there was a problem with the shipping
I can help you create a ticket if you wait for just a moment
Me: I'm not trying to difficult but I'd rather the company just ship me the product I ordered instead of making a request again.
Monica: it will, however in order for our support team
To see that there has been a problem with your order
We need to create a ticket
That would just let them know that you haven't yet received your order
I will mark it on urgent, so that they will get back to you within 24 business hours
Me: UPS says you haven't shipped it yet Wouldn't it be easier to just ship the product?
Monica: They will ship the product once they get t he ticket which lets them know that it hasnt been shipped yet
Me: Can you cancel my order?
Monica: just a moment please
We can offer you a 10% discount since there was a problem with shipping
If you would like that, the item will be shipped by the end of the day

IN the end I ordered the cover and it did not even last 12 months - DO NOT BUY this product