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on 6/21/19I have to agree with Lisa M's reply. I read one review about Serena & Lily that was very negative, but commented later that the company eventually made it right. It shouldn't take so much time and effort to force a company to "finally make it right." I'm taking them to the BBB this week and would encourage others to do so, as well.
Absolutely a scam company. Never answer their phones or emails. Stay far far away