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Shopbop Questions & Answers

159 reviews
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Here’s what consumers have asked with answers from Shopbop staff and previous consumers.

2 questions answered
50% answered in 1 day
Question:

I ordered something from shopbop 2 days ago and it hasn't come through my bank - no money has been taken out?

Answer:

Not a trustworthy company ordered item in February still no refund for the junk item I received

By Arnie K.
See more answers (2)
Question:

Can you please confirm if you have the marvellous midi dress in red in a size 8 in stock

Answer:

Hi Georgia, Thank you for reaching out! I can confirm that we have 2 of the Marvellous Midi Dress in red available in a size 8. If you are still interested in purchasing this dress, I recommend doing so at your earliest convenience so you dont miss out.

By Lauren D.,
Question:

Hello can't pay with my credit card, when entering them a small flag appears showing default in a red square did you have this issue previously?

Question:

Why do you advertise one price then charge exorbitant duties and charges without being upfront? seems dishonest to me.

Question:

Why do you sell products that are not authentic?

Question:

Cud someone pl explain the difference in shopbop shipment types? 1st with import duties & taxes* (2-4 days) and 2nd: free express shipping 2-4 days

Question:

I just ordered stateside funnell neck sweatshirt. only available in xs just curious wondering how sizing is determined i.e. measurement's/

Question:

Is all the goods is legit?

Question:

Are the brands authentic?

Question:

Can’t see your question? Ask to get answers from the Shopbop staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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