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Here’s what consumers have asked with answers from SnapDeal staff and previous consumers.
Reshmi, I believe you already got your answer. Just to reiterate all, just click pictures of damage products and sent is across to their complaint cell. I am sure you have to take so many follow ups. In the meanwhile you can contact consumer court if SCRAPDEAL team didn’t reply in the said time. Make sure, if you want to approach court to sue them then you need to carry proper proofs like picture of damage product, calls/sms or email copies which shows that you contact snapdeal in stipulated time as per their return/damage policy etc. Also you can post few negative comments on other social networking sites with pictures.
Hi! Please do not respond to this number as it doesn't belong to Snapdeal. You can always connect with us at 92126-92126 for any assistance. You can also contact us by going to Snapdeal App -> My Orders and you will see an option for a chat or call me now. Thanks, Team Snapdeal
Well, it is waste of time because I have purchased indulekha hair oil on sep 12 2019, as they have sent the duplicate hair oil and I return back, they want me to refund my money, till date hasn't refunded my money, as they keep asking the bank details though I have provided everything. They keep asking for my bank statement, though I have purchased the item or product on COD. Cash on delivery, as I have provided the bank account number, IFCS code, branch code. They are just playing sending emails saying send them bank statements in PDF file only. There is no customer care to speak as they have an automated message on the phone when you try to call customer care.
