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Here’s what consumers have asked with answers from Soma Intimates staff and previous consumers.
Not easy! Quite a lengthy phone queue plus a long wait for an actual person.
They are a legit company, but shop in store if you can. Online customer service is severely lacking even when the issue is on their end and they are at fault. They really won't do anything to make it right other than offering a refund after making you deal with the inconvenience of setting up the return.
Their pajamas and bras are super comfy. They work fantastically when you receive the correct size, which seems to be an issue. Shop in person & save yourself a headache. I have had zero issues shopping in store.
