Here’s what consumers have asked with answers from StateVitalRecords staff and previous consumers.
I have never been able to reach anyone. They link to check status doesn't work either - the biggest scam.
Contact the California office of Attorney General and get a specific name and email address for any official in their office. Keep send email to them and their supervisor about your consumer concerns and expect them to give a date for resolution. Be sure to get a name otherwise you will find your concerns are put in a database and forgotten