SteamPowered Questions & Answers

Here’s what consumers have asked with answers from SteamPowered staff and previous consumers.

2 questions answered

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Question:

Two issues. why is it hard as hell to get basic support? steampowered has the worst customer support process i have ever seen. the issue i have, in 2011 i purchased a game via steam and was provided a cdkey. i moved to a different computer and installed steam and tried to reinstall the game. its installed yet it wants a valid cdkey it is saying someone else is using my cdkey. all i want is to use the game i purchased or get my money back. the steam help team will not assist. there is no options for assistance with this issue with in the help process. so it appears im out 50 dollars. this is wrong, this is very bad customer service. i will be certain to share via tweeter and facebook and encourage anyone i work with to stop or never use steam. Two issues. why is it hard as hell to get basic support? steampowered has the worst customer support process i have ever seen. the issue i have, in 2011 i purchased a game via steam and was provided a cdkey. i moved to a different computer and installed steam and tried to reinstall the game. its installed yet it wants a valid cdkey it is saying someone else is using my cdkey. all i want is to use the game i purchased or get my money back. the steam help team will not assist. there is no options for assistance with this issue with in the help process. so it appears im out 50 dollars. this is wrong, this is very bad customer service. i will be certain to share via tweeter and facebook and encourage anyone i work with to stop or never use steam.

Answer:

There's a higher volume of users that want help from Steam Support, however, they'll often try to answer most of the questions that is coming in a daily basis. Steam doesn't have enough staff members to check on the endless questions coming in so you question is most likely on queue. For the other question are you using the same account from the old PC? Please use the same account onto your new PC. Normally CDKeys will follow the original account it was placed in.

By Timothy M. over a year old

Question:

How do i find out how much is on my stem card?

Question:

How do i get a refund

Question:

Is it trusted and virus proof

Question:

How do i recover my two hacked accounts?

Question:

Does age of the empires 3 work on windows 10

Question:

Wtf can't i set up my gd account & sign in to play a game (the elder scrolls) $59.99 charge on card and it took 3 days to download?!?!?! hope the hell you aren't a scam!

Question:

I was notified by my discover card that two charges for $100.00 each to steampowered today. someone was fraudulently using my card. how can i reach your billing department regarding these charges to see what name and address was used? i appreciate your help. contact me at: joyramz@zoominternet.net thanks!

Question:

If i purchase a game, is it a one-off payment? are there any ongoing costs?

Answer:

I haven't saw a video game that requires ongoing payments. Most video games I have purchase are all one time payment. However, there is a steam sale going on right now. Remember the games are only linked to one account so you can't transfer to another account.

By Timothy M. over a year old

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SteamPowered Questions & Answers

How do i find out how much is on my stem card?

How do i get a refund

Is it trusted and virus proof

How do i recover my two hacked accounts?

Does age of the empires 3 work on windows 10

Wtf can't i set up my gd account & sign in to play a game (the elder scrolls) $59.99 charge on card and it took 3 days to download?!?!?! hope the hell you aren't a scam!

If i purchase a game, is it a one-off payment? are there any ongoing costs? If i purchase a game, is it a one-off payment? are there any ongoing costs?

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Is this your business?

If i purchase a game, is it a one-off payment? are there any ongoing costs?