Hi, I recently purchased a diamond ring from your site to be shipped to Korea. I received a tracking number soon after and the item was shipped in good time, which I am quite satisfied with. But now the package is being delayed at customs in Korea because they need an importer's registration ID number for clearance. Can you please advise on this?
Thank you.

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Hi, I recently purchased a diamond ring from your site to be shipped to Korea. I received a tracking number soon after and the item was shipped in good time, which I am quite satisfied with. But now the package is being delayed at customs in Korea because they need an importer's registration ID number for clearance. Can you please advise on this?
Thank you.

asked by Charlie L. on 6/8/16

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Alyson W. · Answer 1 · 2017-02-03T11:03Z

Alyson W.

on 2/3/17

Catherine V,
You responded to my statement on November 14/16 and to date I still haven't heard from anyone! I WANT MY WEDDING SET BACK!

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Marissa F. [SuperJeweler Rep] · Answer 2 · 2016-06-13T05:47Z

Marissa F. [SuperJeweler Rep]

on 6/13/16

Hi Charlie,

Please give us a call with your order information, our customer service team of experts will assist you every step of the way with any issues you may be having with customs and subsequent delivery. We are here to help!

We are here Monday - Friday 9am - 6 pm EST via phone or live chat for your convenience.

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