I just ordered a watch from Super Jewelers and then discovered on another site that MANY people complained about your company and this particular watch as being a fake. Said "watch was a piece of junk. Do not order from your company as quality of merchandise is poor". I want to cancel order because others have ordered this same watch and not happy with it. Can I cancel before they deliver? The watch was Octavius men's deimos watch in cocoa. JWL16137

asked by Sherryl O. on 12/3/15

2 Answers
Thumbnail of user catherinev5

Sherryl,

I am sure you love your new watch but just in case I wanted to let you know about our no hassle return policy. We stand behind everything we sell and offer a full 60 day money back guarantee. Please see our website or contact a representative for more details, we are here to help!

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Thumbnail of user saoirsea

Sheryl don't pay them a PENNY. You'll get a tracking number but yer goods will be held up at customs saying that unless you pay an extra charge customs will hold it. If you pay for goods delivered then they should be end of story. At customs your package will suddenly pass from one delivery company to some scam dodgy company who threaten hold your goods till paid an extra fee. Customs not paid on any item. Beware. And then your email will just go on posting you endless offers from them, even if you message or email them to go f* off. I even called so called owner of company who held my goods at Airport n he just said I need pay or not bein delivered. I sed well them as stated delivery wasn't met I'd like refund. He said ok but then it's sent back company n when they pay them I get refund. It's total scam. BEWARE. Best just buy from place you know of as being legit high Street jewelers when buying jewelry online.

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