Sweetwater Questions & Answers

Here’s what consumers have asked with answers from Sweetwater staff and previous consumers.

19 questions answered

11% answered in 1 day

Question:

Is this site fake? Is this site fake?

Answer:

If this site is fake I must be getting my stuff from some ET...

By Kristine B. over a year old

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Question:

Does having a sweetwater account / card cost money or is it free and just allow me to buy products in small monthly incriments over time? Does having a sweetwater account / card cost money or is it free and just allow me to buy products in small monthly incriments over time?

Answer:

It is a "store card". It does not cost anything and it is from the same Bank that handles The Wal-Mart store card. It can be very helpful. I have never had a problem with it.

By John C. over a year old

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Question:

I am looking for a very good acoustic electric guitar what would you recommend price range 500 to 800 would like an on board tuner thanks I am looking for a very good acoustic electric guitar what would you recommend price range 500 to 800 would like an on board tuner thanks

Answer:

Sweetwater can help you find the best guitar in your price range. They are all musicians themselves

By Steven G. over a year old

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Question:

Is shipping pretty fast Is shipping pretty fast

Answer:

Hello, Tina! We offer a variety of shipping methods, depending on how quickly you need your order. Please give us a call or email and we'd be happy to look into the options for you. Thanks for the message!

By CustomerExperience .., over a year old

Question:

How does the payment plan work? do you get what you're purchasing before you actually pay it off? How does the payment plan work? do you get what you're purchasing before you actually pay it off?

Answer:

Hello, Justin! For questions on payment methods, please feel free to give us a call or email. We'd be glad to look into the right options for you. Thank you for reaching out!

By CustomerExperience .., over a year old

Question:

Do you ship to canada? Do you ship to canada?

Answer:

Hello, Rossana! There may be some restrictions on shipping certain gear internationally, but we'd be glad to look into it for you. When you have a moment, please give us a call or email. Thank you for the message!

By CustomerExperience .., over a year old

Question:

I have a macbook pro. none of the links from your emails are working. i bought fl studio 20. producer edition I have a macbook pro. none of the links from your emails are working. i bought fl studio 20. producer edition

Answer:

Hi, Galen! We'd be glad to look into this for you. When you have a moment, please give us a call or email. Thanks for the message!

By CustomerExperience .., over a year old

Question:

Are your instruments brand new, or used? Are your instruments brand new, or used?

Answer:

We provide both! Most are brand new, but we also have some demo instruments available, depending on what you're looking for. Please feel free to contact us direct with any questions. Thanks!

By CustomerExperience .., over a year old

Question:

If i were to release any music made with one of your many programs, would there be any legal issues?

Answer:

Hey, Jordan! Please give a call or send us an email, we'd be glad to look into any concerns. Thanks for reaching out!

By CustomerExperience .., over a year old

Question:

If things aren purchased on the weekend will you not be abke to get it or download the software such as ableton 10 ? do i have to wait til monday If things aren purchased on the weekend will you not be abke to get it or download the software such as ableton 10 ? do i have to wait til monday

Answer:

Hi, Joe! Please give our Sales team a call or email, we'd be happy to look into this for you!

By CustomerExperience .., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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