After reading the reviews, I am starting to think they are giving me the run around and I am never going to receive my products I ordered. A customer service person replied to my request quickly but it was a generic response ( basically blaming the maker of the products). The timeline is still off and at this point I doubt I will receive them by Christmas or at all. I replied to them with another question and have yet to hear back. I know for a fact FED Ex hasn't received my package to even begin shipping it to me. I am so bummed.