Tidebuy Questions & Answers

Here’s what consumers have asked with answers from Tidebuy staff and previous consumers.

190 questions answered

23% answered in 1 day

Question:

I was about to purchase a shoes from tidebuy but reading the reviews... its dead scary. I was about to purchase a shoes from tidebuy but reading the reviews... its dead scary.

Answer:

Hi everyone who used Tidebuy Please help! I had very bad experience with www.tidebuy.com You can file a complaint at http://www.ic3.gov it's a The Internet Crime Complaint Center. I posted comments on Tidebuy Facebook page and they blocked me and remover all comments Please help spread the word about this company. Together we can stop this bad business Sincerely, Natalya

By N A. over a year old

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Question:

I am very much confused about the excellent review posts about tidebuy. i am based in dubai, and have purchased an item from tidebuy on 6 jun and not been received so far. the really funny thing is, they have sent an email on 14 jun, saying that my item was shipped using china post, with a link and tracking number t check the status. the link shows full of chinese characters without the ability to translate to any other language. how bad is the online experience from tidebuy. I am very much confused about the excellent review posts about tidebuy. i am based in dubai, and have purchased an item from tidebuy on 6 jun and not been received so far. the really funny thing is, they have sent an email on 14 jun, saying that my item was shipped using china post, with a link and tracking number t check the status. the link shows full of chinese characters without the ability to translate to any other language. how bad is the online experience from tidebuy.

Answer:

Dear friend, Thanks for your question and so sorry for the problems happened on you. I gave informed your questions to our manager and our representative has emailed you for your order, please kindly pay attention to your mail box.If you have any questions, please feel free to let us know at service@tidebuy.com or sns@tidebuy.com. Have a nice day, Best regards, Tidebuy Team

By tidebuy t., over a year old

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Question:

I ordered a dress with custom sizing on april 8 what is taking so long to ship i am getting nervous i need it by the end of may I ordered a dress with custom sizing on april 8 what is taking so long to ship i am getting nervous i need it by the end of may

Answer:

Hi, dear Jennifer, Thanks for your question. I've informed your questions to our manager and you will get the reply shortly, please pay attention to ur mail box.If you have any questions, please feel free to write us at service@tidebuy.com or sns@tidebuy.com. Have a nice day. Best regards, Tidebuy team

By tidebuy t., over a year old

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Question:

Can i really trust this website? Can i really trust this website?

Answer:

Hi, dear Fatima, Thanks for your question. We are a site with good reputation and we have a huge amount of customers around the world. And they all speak highly of us. You could feel free to order and of course, if you need in urgent, you could tell us. If you have any other questions, you can also go to our live chat or mail us at service@tidebuy.com or sns@tidebuy.com. Have a nice day. Best regards, Tidebuy Team

By tidebuy t., over a year old

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Question:

I want to know how fast the delivery will bedone to united arab emirates I want to know how fast the delivery will bedone to united arab emirates

Answer:

Dear sanss, Thanks for your question. The expedited shipping is the fastest shipping method, which takes 2-5 days and the standard shipping takes 4-8 days, the super saving is slower than others. And you can see the items processing time on the page of the products you need. If you have any questions, please feel free to write us at service@tidebuy.com or sns@tidebuy.com. Have a nice day. Best regards, Tidebuy team

By tidebuy t., over a year old

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Question:

I i would like to know why i purchased a ring and neededeceived it. i inquired about it constantlyand heard nothing. i just bought a purse and i found the perfect wedding dress and i'm very nervous the same things going to happen again? what should i do? I i would like to know why i purchased a ring and neededeceived it. i inquired about it constantlyand heard nothing. i just bought a purse and i found the perfect wedding dress and i'm very nervous the same things going to happen again? what should i do?

Answer:

Dear friend, Thanks for your question here. And would u please let me know your order number so that I can check for you?: And you can also write to service@tidebuy.com or sns@tidebuy.com. Have a nice day. Best Regards, Tidebuy Team

By tidebuy t., over a year old

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Question:

Ola soy de peru acabo de hacer un pedido quisiera saber cuando llegara Ola soy de peru acabo de hacer un pedido quisiera saber cuando llegara

Answer:

Dear Naydu, Thanks for your question here. For the shipping, expedited shipping would be about 2-5 days to get it; standard shipping would be 4-8 days and the super saving would be around 30 days. Hope that you could understand. Also, after you placed your order, we need to proceed it and the total time for you to get it would be processing time plus shipping time. You could see the processing time below your item on our site. If you have any other questions, you can also go to our live chat or mail us at service@tidebuy.com or sns@tidebuy.com. Have a nice day. Best regards, Tidebuy Team

By tidebuy t., over a year old

Question:

Does anyone have experience ordering from tidebuy to canada? i want to place a ~$60 order, but i'm afraid i'll end up paying a ton of duties/taxes. Does anyone have experience ordering from tidebuy to canada? i want to place a ~$60 order, but i'm afraid i'll end up paying a ton of duties/taxes.

Answer:

Dear Hafsa, I am glad to hear your question here. Please don't worry about this. We would discuss with our logistics and try our best to avoid this. You can feel free to place your order. Also, if you are willing to choose the super saving shipping method, there would be no possibility to pay tax. Hope my answer would be helpful for you.If you have any questions, please feel free to let us know at service@tidebuy.com or sns@tidebuy.com. Have a nice day, Best regards, Tidebuy Team

By tidebuy t., over a year old

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Question:

Pls hope i will get exactly what is in the picture am seeing. i want to oder for my wedding dress. Pls hope i will get exactly what is in the picture am seeing. i want to oder for my wedding dress.

Answer:

Dear friend, Thanks for your question here. We have lots of customers around the world and they all speak highly of our products. If you want to order your wedding dress, please order them in advance.If you have any other questions, please feel free to let us know at service@tidebuy.com or sns@tidebuy.com. Have a nice day. Best regards, Tidebuy Team

By tidebuy t., over a year old

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Question:

How quickly can items be delivered? ii ahve an engagement on 17may How quickly can items be delivered? ii ahve an engagement on 17may

Answer:

Thanks for your question here. The shipping time depends on the shipping method you chose. The standard shipping will be 4-8 days, the expedited shipping will be 2-5 days, the super saving will be slower than others. Also, you can see the processing time for the items you order on our site. And the total time would be processing time plus shipping time after you ordered. Gengeally, after you placed an order, we will take our time to prepare for you, which will be very fast. If you have any questions, you can also write to service@tidebuy.com or sns@tidebuy.com. Have a nice day. Best regards, Tidebuy Team

By tidebuy t., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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