Trustpilot Questions & Answers

Simple it is their website so they remove reviews that are negative just like how they let complains report negative reviews on their website. Trustpilot is not a good website the company allows companys to report reviews and since the companys pay them many reviews are taken off and removed..

Hi Juana R. Because it's was a bad reviews or maybe it's was a bug, we answer any questions even tho they not made by me.

It allows the customer to rate and review the business and or product then allows the business to see it. The business then has the option to contact the review by email and to work out the issue or thank the review of they left a great review. I received a full refund from a very questionable clothing site that tried to keep my money without sending me the product I ordered. Their policy is to refund a portion. After reviewing them i demanded 100% of my money back and persisted in this being. I got the full amount back. Just one example. Thanx Sitejabber, and Trust Pilot, t really does wake people up!

You customer needs to login to his account, spot his review and click on the "edit" option.