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I ordered boots Dec 26 2017.
Transaction ID 1513777018917914-383
Womens Bailey Triple size 8 brown
womens Cambridge size 8 Black
Help!

asked by Janet K. on 1/3/18

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Hi June, sorry to hear this. However, this site is passing off a fake product as genuine, and that's fraud, or at the very least, a situation permitting a dispute with the seller. I can't say for sure here because I don't have enough information from your posting, but if this is a credit card transaction you may be insured and in any case you must report the site to your bank and or credit card provider. They might claim to be shocked and astonished but in fact this is a very well known scam and little effort is needed to prove it. Even if a bank isn't keen to handle a fraudulent transaction on behalf of a customer who appears willing to hand over money, in your case I am very interested to see what they say. As they apparently contacted your daughter, they knew about the pending transaction before it went through. And I'd find it very, very hard to believe that any major bank or financial institution is unaware of the ugg boots scams; given the tremendous amount of illegal trade and given that they would have no problem identifying that this was a phony foreign trader, I personally think they carry a duty of care on the customer's behalf, even if the customer is clearly unaware of the risks in the transaction. Would you please keep us updated on this one? I for one, would be very interested in following the process. Chris www.ugged.org

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