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Direct Express Questions & Answers

296 reviews
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Here’s what consumers have asked with answers from Direct Express staff and previous consumers.

6 questions answered
33% answered in 1 day
Question:

How easy is it to get a hold of customer service at direct express?

Answer:

Absolutely not! The system is automated if you can meet your need via that system you will be good to go. If you need to speak to a human it could takes hours and days. I've been calling for 4 days. Every hour 2 - 20 calls an hour. I receive the message they have a high call volume, they tell me to try again later and then they disconnect they call. Their practices are abusive.

By Maria M.
See more answers (10)
Question:

Can you share a success story using direct express?

Answer:

No the company never answers phones. When you buy anything on Amazon they lock your account and then it takes days to unlock it.

By Melinda H.
See more answers (3)
Question:

Why are they still in business?

Answer:

I'm sure they are still in business because it's the cheapest way the government can find

By Michael M.
Question:

Hi i lost over $1,714.00 on september 3 2021 and october 3 2021 you guys lock my account my pin number hasn't been working over 8 months now

Answer:

Ya I'm contacting a lawyer you definitely should to they steal from the disabled and elderly bunch of low lifes

By Erin C.
Question:

I have my case number account what do i need to go to

Answer:

Their WHOLE SYSTEM will delay you with BOGUS REPETITIVE PROMPTS calling their SOLE number 888-741-1115. It is programmed this way along with their "NEVER ANSWER" (on hold) fiasco. Seek an ATTORNEY Or file a LAWSUIT in your COUNTY COURTHOUSE!

By Dino K.
Question:

Answer:

Direct Express is a governmental tool to steal as much as they can from elderly or disabled and stick people into nursing homes to get rid of us.

By Noreen J.
Question:

Hi again and my name is lakeisha wilson again in i need the card number the exp date in the cvv number from y'all because y'all told me to fill out.

Question:

Why is no one answering at direct express my card won't work n i'm not getting any help will someone plz plz call me 937 973 1403

Question:

I didn't receive my check i'm trying to see if it's on direct expresses and or the social security office

Question:

How do i get ahold of customer service

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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