VANCARO FAQ | Sitejabber

Question:

So i want to buy one of the vancaro rings but it doesnt tell me if it is real or not anybody had this problem? So i want to buy one of the vancaro rings but it doesnt tell me if it is real or not anybody had this problem?

Answer:

Hi kimberly, Most of our jewelry is made of 925 sterling silver, and some are made of copper or steel. The specific material of each jewelry is described in detail on each product page. And we use high-grade Cubic Zircon whose clarity and hand-cutting are excellent, and it also has a high-cost performance. We have many exquisite and popular items. Here is our website: https://www.vancaro.com. Vancaro's story began in 2008. We do original and unique jewelry designs. We believe that true love does exist, every love story is unique, and everything VANCARO has done is to make a difference, to make the moment unforgettable. And, we offer 30 days warranty for exchange or return any brand-new item without any reason and 3 months warranty with a quality problem. Hi Ashleigh, We found that your package had been returned to us due to an undeliverable or insufficient address. The problem has been solved, right? If you need any further assistance, please feel free to contact us. Thank you very much for your time！ Elsa Best regards service@vancaro.com

By VANCARO C., over a year old

See more answers (2)

Question:

My order was never shipped and i can't find a phone number to call i've tried many times. does anyone have their number?my My order was never shipped and i can't find a phone number to call i've tried many times. does anyone have their number?my

Answer:

A: Hi Celeina, So sorry for the delay caused to you before, I think your problem has been solved, right? If you need any further assistance, please feel free to contact us. Thank you very much for your time！ Hi Ashleigh, We found that your package had been returned to us due to an undeliverable or insufficient address. The problem has been solved, right? If you need any further assistance, please feel free to contact us. Thank you very much for your time！ Elsa Best regards service@vancaro.com

By VANCARO C., over a year old

See more answers (2)

Question:

I was given an address to ship my ring to but when i google the address it is a home address. 11 chipley run voorhees, nj 08043 was anyone else given this address? I was given an address to ship my ring to but when i google the address it is a home address. 11 chipley run voorhees, nj 08043 was anyone else given this address?

Answer:

Yes i had the same concern! I was able to get through to them and it is the home of an employee who ships from there to china to avoid higher shipping costs for the consumer. Got my email confirmation stating it was received the next day.

By Brittney A. over a year old

See more answers (2)

Question:

I had ordered another ring on this site. have not received it yet. can you please contact me back so i know where my ring is i would appreciate it asa

Answer:

Hi Eva, Please let me know order No. (starts with 601******), or the buyer's name, email, phone number, and address. I'll try to match the order. If you need further assistance, feel free to contact us, we will reply to you in about 24 working hours. Have a good day! VANCARO customer service Email us:service@vancaro.com Chat with us: m.me/vancarojewelry

By VANCARO C., over a year old

Question:

Hello is the vancaro jewelry real? Hello is the vancaro jewelry real?

Answer:

Hi Alisha, Most of our jewelry is made of 925 sterling silver, and some are made of copper or steel. The specific material of each jewelry is described in detail on each product page. And we use high-grade Cubic Zircon whose clarity and hand-cutting are excellent, and it also has a high-cost performance. We have many exquisite and popular items. Here is our website: https://www.vancaro.com. Vancaro's story began in 2008. We do original and unique jewelry designs. We believe that true love does exist, every love story is unique, and everything VANCARO has done is to make a difference, to make the moment unforgettable. And, we offer 30 days warranty for exchange or return any brand-new item without any reason and 3 months warranty for exchanging a new item with a quality problem. If you need any further assistance, please feel free to contact us at service@vancaro.com. Thank you very much for your support. Have a good day!:) Elsa

By VANCARO C., over a year old

Question:

Hello i was wondering if the jewelry is real Hello i was wondering if the jewelry is real

Answer:

Hi Alisha,, Most of our jewelry is made of 925 sterling silver, and some are made of copper or steel. The specific material of each jewelry is described in detail on each product page. And we use high-grade Cubic Zircon whose clarity and hand-cutting are excellent, and it also has a high-cost performance. We have many exquisite and popular items. Here is our website: https://www.vancaro.com. Vancaro's story began in 2008. We do original and unique jewelry designs. We believe that true love does exist, every love story is unique, and everything VANCARO has done is to make a difference, to make the moment unforgettable. And, we offer 30 days warranty for exchange or return any brand-new item without any reason and 3 months warranty with a quality problem. If you need any further assistance, please feel free to contact us. Thank you very much for your support. Have a good day!:) Elsa Best regards Email Us:service@vancaro.com Messenger Us: m.me/vancarojewelry

By VANCARO C., over a year old

Question:

I have been instructed to print out a returns order form but i do not own a printer and can't use one elsewhere due to corona lockdown. please help!!

Answer:

Hi Jane， I‘m so sorry for the late reply, I hope your problem has been resolved. If you do not have a return form, you can write your order NO. And phone NO. On a piece of paper. Then pack your return and take it to your local post office. If you need any further assistance, please feel free to contact us, we will reply to you within 1 business day. Thanks a lot for your understanding and time. Have a good day!:) Elsa Best regards service@vancaro.com

By VANCARO C., over a year old

Question:

My order number 600319879 has not been processed yet and it's been over a week. can you tell me what's going on with my order My order number 600319879 has not been processed yet and it's been over a week. can you tell me what's going on with my order

Answer:

Hi Celeina, So sorry for the delay caused to you before, I think your problem has been solved, right? If you need any further assistance, please feel free to contact us. Thank you very much for your time！ Elsa Best regards service@vancaro.com

By VANCARO C., over a year old

Question:

I need a phone number for thos company, i have e-mailed for over a month and get the same automated message. this is very frustrating and as i said i I need a phone number for thos company, i have e-mailed for over a month and get the same automated message. this is very frustrating and as i said i

Answer:

Hi Rachel, I'm sorry I couldn't find the communication records or your order number. If the problem has not been resolved, I appreciate it that you could contact us. Elsa Best regards Email Us:service@vancaro.com Messenger Us: m.me/vancarojewelry

By VANCARO C., over a year old

Question:

Is it common practice to deduct money from someones account for an order then pend the order until costumer sends a copy of their license and cc. Is it common practice to deduct money from someones account for an order then pend the order until costumer sends a copy of their license and cc.

Answer:

Hi allen, I am very sorry for the inconvenience caused, and I can totally understand how you feel. We find that there was a payment risk for your order, to protect customers from unauthorized charges, verification from the buyer is requested. Please do not worry, your personal information is only for the purpose of protecting customer's online payment, it is strictly confidential. And we just need part of your information for the verification, you could cover the other part that isn't requested. If the problem has not been resolved, I appreciate it that you could contact us. Elsa Best regards Email Us:service@vancaro.com Messenger Us: m.me/vancarojewelry

By VANCARO C., over a year old

VANCARO Questions & Answers

So i want to buy one of the vancaro rings but it doesnt tell me if it is real or not anybody had this problem? So i want to buy one of the vancaro rings but it doesnt tell me if it is real or not anybody had this problem?

My order was never shipped and i can't find a phone number to call i've tried many times. does anyone have their number?my My order was never shipped and i can't find a phone number to call i've tried many times. does anyone have their number?my

I had ordered another ring on this site. have not received it yet. can you please contact me back so i know where my ring is i would appreciate it asa

Hello is the vancaro jewelry real? Hello is the vancaro jewelry real?

Hello i was wondering if the jewelry is real Hello i was wondering if the jewelry is real

I have been instructed to print out a returns order form but i do not own a printer and can't use one elsewhere due to corona lockdown. please help!!

My order number 600319879 has not been processed yet and it's been over a week. can you tell me what's going on with my order My order number 600319879 has not been processed yet and it's been over a week. can you tell me what's going on with my order

I need a phone number for thos company, i have e-mailed for over a month and get the same automated message. this is very frustrating and as i said i I need a phone number for thos company, i have e-mailed for over a month and get the same automated message. this is very frustrating and as i said i

Is it common practice to deduct money from someones account for an order then pend the order until costumer sends a copy of their license and cc. Is it common practice to deduct money from someones account for an order then pend the order until costumer sends a copy of their license and cc.

Can’t see your question? Ask to get answers from the VANCARO staff and other customers.

VANCARO Questions & Answers

So i want to buy one of the vancaro rings but it doesnt tell me if it is real or not anybody had this problem? So i want to buy one of the vancaro rings but it doesnt tell me if it is real or not anybody had this problem?

My order was never shipped and i can't find a phone number to call i've tried many times. does anyone have their number?my My order was never shipped and i can't find a phone number to call i've tried many times. does anyone have their number?my

Hello is the vancaro jewelry real? Hello is the vancaro jewelry real?

Hello i was wondering if the jewelry is real Hello i was wondering if the jewelry is real

I have been instructed to print out a returns order form but i do not own a printer and can't use one elsewhere due to corona lockdown. please help!! I have been instructed to print out a returns order form but i do not own a printer and can't use one elsewhere due to corona lockdown. please help!!

My order number 600319879 has not been processed yet and it's been over a week. can you tell me what's going on with my order My order number 600319879 has not been processed yet and it's been over a week. can you tell me what's going on with my order

I need a phone number for thos company, i have e-mailed for over a month and get the same automated message. this is very frustrating and as i said i I need a phone number for thos company, i have e-mailed for over a month and get the same automated message. this is very frustrating and as i said i

Is it common practice to deduct money from someones account for an order then pend the order until costumer sends a copy of their license and cc. Is it common practice to deduct money from someones account for an order then pend the order until costumer sends a copy of their license and cc.

Can’t see your question? Ask to get answers from the VANCARO staff and other customers.

I have been instructed to print out a returns order form but i do not own a printer and can't use one elsewhere due to corona lockdown. please help!!