Thank you for your inquiry.

If your product arrives in a defective manner, mis-shipped or color error (Unavoidable color difference is excluded.), you are qualified to get a full refund. If you have after sale issues, please contact our after sale department within 7 days from the day you receive the parcel, and they'll help you with your order.

You may go to our return policy for more information: http://www.vbridal.com/return-policy.html

Thank you for your attention.

You cannot even get them to refund or exchange even non custom made items. They only offer a discount to order another one even though their return policy says if it is not custom ordered then you can return it. On top of that I sent them all the required pics and they still only said I need to go see someone in alterations or take a discount on ordering the same exact dress but different size. They offered me "willing" 20% discount or a refund of only 10% to allow for alterations.