VetFriends Questions & Answers

Question 1

Question:

I need to find out what kind of membership i have? i was under the impression i had a lifetime membership. i received the cap, the license plate, and I need to find out what kind of membership i have? i was under the impression i had a lifetime membership. i received the cap, the license plate, and

Answer · 2019-04-10T09:09Z

Answer:

You should be able to log into your membership. Once you are logged in, you should see your level of membership on the top left of the page. If you do not see the correct level of membership, please contact support@vetfriends.com so that they can assist you in correcting the account.

By Keesha G., Helping U.S. Military Veterans Reconnect over a year old

See more answers (2)

Question 2

Question:

When can i expect a delivery When can i expect a delivery

Answer · 2023-10-11T04:52Z

Al, Our shipping policy is to ship orders 3-5 days after receiving the order. If you ordered something like the dog tags, those take about 10 business days before we ship them due to the customization process. Please give us a call at 800-975-1618 and one of our agents will be able to assist you better.

Question 3

Question:

New to the site processed order(s) for coins and hat and lifetime membership even though i could not submit proof of service. is that a problem (?) New to the site processed order(s) for coins and hat and lifetime membership even though i could not submit proof of service. is that a problem (?)

Answer · 2019-05-22T06:39Z

No, that is not a problem. We do ask that you click the checkbox that confirms your military involvement. Also for our membership ID card, the service we use may be able to verify your status without the paperwork.

Question 4

Question:

Looking for vietnam / wac items. pin for those who served during vietnam era Looking for vietnam / wac items. pin for those who served during vietnam era

Answer · 2019-04-10T08:54Z

We do have one pin that sounds like it is what you are looking for. I have included the link. https://www.vetfriends.com/catalog/product-detail.cfm?id=3200

Question 5

Question:

How can i get the e-mail addresses for the people in my unit. we are organizing a reunion How can i get the e-mail addresses for the people in my unit. we are organizing a reunion

Answer · 2018-12-07T08:06Z

Good morning, as a member of our site, you would be able to see any of our 2 million members that have designated the same unit or branch. You could then message them and reconnect. You can also add your reunion to our Reunions Calendar https://www.vetfriends.com/reunions/reunions_calendar.cfm. I hope your reunion is a great success.

Question 6

Question:

If i return an item to the address on the website for a refund, will that request be honored or do i need a return authorization number. If i return an item to the address on the website for a refund, will that request be honored or do i need a return authorization number.

Answer · 2018-12-07T08:09Z

Good morning Charlie, I hope you got your answer. The quickest way to get Customer Service is support@vetfriends.com or 800-975-1618 9-4EST M-F. Here is our FAQ page if you still need an answer. https://www.vetfriends.com/about/faq_catalog_purchases.cfm In a nut shell, yes, the Long Point Road address, include order number and your contact info so our team can call with any questions. Wishing you well today, Pearl Harbor Remembrance Day.

Question 7

Question:

How do i send a polo shirt back for an exchange in size? How do i send a polo shirt back for an exchange in size?

Answer · 2018-12-07T08:11Z

Good morning John, I hope you got an answer from your receipt email, our Customer Service Team or our website. The quickest way to get Customer Service is support@vetfriends.com or 800-975-1618 9-4EST M-F. Here is our FAQ page if you still need an answer. https://www.vetfriends.com/about/faq_catalog_purchases.cfm I apologize for the delay in finding this question. Thank you for your service.

Question 8

Question:

I want to cancel my membership which i just signed up for. I want to cancel my membership which i just signed up for.

Answer · 2019-07-25T03:02Z

I too want to opt out. There is on info on how to do this! I feel as though I'm a captive.

VetFriends Questions & Answers

I need to find out what kind of membership i have? i was under the impression i had a lifetime membership. i received the cap, the license plate, and I need to find out what kind of membership i have? i was under the impression i had a lifetime membership. i received the cap, the license plate, and

When can i expect a delivery When can i expect a delivery

New to the site processed order(s) for coins and hat and lifetime membership even though i could not submit proof of service. is that a problem (?) New to the site processed order(s) for coins and hat and lifetime membership even though i could not submit proof of service. is that a problem (?)

Looking for vietnam / wac items. pin for those who served during vietnam era Looking for vietnam / wac items. pin for those who served during vietnam era

How can i get the e-mail addresses for the people in my unit. we are organizing a reunion How can i get the e-mail addresses for the people in my unit. we are organizing a reunion

If i return an item to the address on the website for a refund, will that request be honored or do i need a return authorization number. If i return an item to the address on the website for a refund, will that request be honored or do i need a return authorization number.

How do i send a polo shirt back for an exchange in size? How do i send a polo shirt back for an exchange in size?

I want to cancel my membership which i just signed up for. I want to cancel my membership which i just signed up for.

How do i change my direct deposit bank

I have tried to cancel an order but nobody answers the phone or returns e-mails. i cancelled 12 days ago and i read it was just shipped.

Can’t see your question? Ask to get answers from the VetFriends staff and other customers.