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Here’s what consumers have asked with answers from Vivid Racing staff and previous consumers.
They totally suck. O customer service at all. It's 2 months and I'm still waiting. Once I respond to cancel my order, all of a sudden they briefly wake up. Now they are back to no response. They give a bogus tracking number linked to no real shipper.
I absolutely wish I would have read this website before purchasing from them! LET THE BUYER BEWARE
I cancelled my order 3 days ago. They shipped the order to the wrong address, but despite being COMPLETELY out of my control, they refused to give me a refund until they got the order (that THEY themselves had NO idea of the location) until they got it back. The FedEx tracking info provided said they got the shipment back AND signed for it 3 days ago, but I still have no refund. Can't get through to Customer Service via chat, phone, or email. I'm filing a complaint with PayPal.
You can eventually get a customer service rep but they won't do anything. They lie.
I found a part for a project through Affirm and was able to order it without paying for everything up front... But just like Ive been seeing on reviews/issues, I might be their next victim
