Thank you for your question, Jim. For our frozen foods, we will first determine how long delivery will take to reach your location from our warehouse. If it is a short trip, we will typically use ice packs to ship. If the transit time is longer, about 3-4 business days, we will usually put dry ice in the package, as that lasts longer. If you were to receive a product and it has thawed or is not at proper receiving temp, just take a photo showing the temperature and reach out to our customer service team right away and we can get that taken care of for you.