ZAFUL FAQ | Sitejabber

Question:

Is it a trust worthy site? to give the credit details? Is it a trust worthy site? to give the credit details?

Answer:

Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service

By Charlie F., over a year old

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Question:

I'm wanting to buy a bikini from zaful but i have read multiple times that the sizes are extremely small, even if you buy a large, so i'm worried about not being able to fit my usual size of medium. what bikini size would you recommend for someone who is 12d in bra size? I'm wanting to buy a bikini from zaful but i have read multiple times that the sizes are extremely small, even if you buy a large, so i'm worried about not being able to fit my usual size of medium. what bikini size would you recommend for someone who is 12d in bra size?

Answer:

Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service

By Charlie F., over a year old

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Question:

Are the dresses true to (american) size? Are the dresses true to (american) size?

Answer:

Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service

By Charlie F., over a year old

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Question:

I am very skeptical to order a super cute bathing suit from this site because of all the bad reviews about taking long time to ship, terrible customer service, etc. can you guarantee that i will not go through one of these experiences? also, where would my items be shipped out of?

Answer:

Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service

By Charlie F., over a year old

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Question:

If your a size 3 in pants what size would you choose on this website when ordering If your a size 3 in pants what size would you choose on this website when ordering

Answer:

Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service

By Charlie F., over a year old

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Question:

How does thus zaful get away with it? is there no law to stop them once and for all? they are thieves in broad daylight and no authorities can interfere?

Answer:

Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service

By Charlie F., over a year old

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Question:

Is it normal to be asked for photo id Is it normal to be asked for photo id

Answer:

Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service

By Charlie F., over a year old

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Question:

Is zaful really reliable? Is zaful really reliable?

Answer:

Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service

By Charlie F., over a year old

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Question:

I have completely fallen in love with this dress; http://www.zaful.com/bell-sleeve-tribal-pattern-print-dress-p_112970.html but reading all the reviews i'm very hesitant to do anything about buying it. has anyone else bought this dress and what was postage and quality like? I have completely fallen in love with this dress; http://www.zaful.com/bell-sleeve-tribal-pattern-print-dress-p_112970.html but reading all the reviews i'm very hesitant to do anything about buying it. has anyone else bought this dress and what was postage and quality like?

Answer:

Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service

By Charlie F., over a year old

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Question:

Are the swimsuits true to size based on the size chart? i am usually a large in u. s swim bottoms, what size on zaful should i order? Are the swimsuits true to size based on the size chart? i am usually a large in u. s swim bottoms, what size on zaful should i order?

Answer:

Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service

By Charlie F., over a year old

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ZAFUL Questions & Answers

Is it a trust worthy site? to give the credit details? Is it a trust worthy site? to give the credit details?

Are the dresses true to (american) size? Are the dresses true to (american) size?

I am very skeptical to order a super cute bathing suit from this site because of all the bad reviews about taking long time to ship, terrible customer service, etc. can you guarantee that i will not go through one of these experiences? also, where would my items be shipped out of?

If your a size 3 in pants what size would you choose on this website when ordering If your a size 3 in pants what size would you choose on this website when ordering

How does thus zaful get away with it? is there no law to stop them once and for all? they are thieves in broad daylight and no authorities can interfere?

Is it normal to be asked for photo id Is it normal to be asked for photo id

Is zaful really reliable? Is zaful really reliable?

Are the swimsuits true to size based on the size chart? i am usually a large in u. s swim bottoms, what size on zaful should i order? Are the swimsuits true to size based on the size chart? i am usually a large in u. s swim bottoms, what size on zaful should i order?

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