Zamzar Questions & Answers

Hi Arlene, our site is very secure - we use 128 bit SSL encryption. We're not sure why you aren't seeing the padlock icons. Would you be able to email our support team at support@zamzar.com, and let them know what browser and version of browser you are using? Thanks very much, the Zamzar team. P.S. Once you are signed up you can easily upgrade your account if you want to, through your Zamzar account page.

Hi Ruthe, you should usually get an email with a link to your converted file within seconds of submitting it. At most you should not have to wait any longer than 10 minutes.

Hi, thanks for your question. Your files should convert fine, as long as they aren't copyright-protected. If you want to test a conversion to check the quality of the converted file, you can convert up to two files (each up to 150MB in size) for free using the 3-step tool on our homepage. We hope that helps. Thanks, the Zamzar team

Hi Rich, we're currently able to convert TO. Html format, but not FROM it, unfortunately. Sorry, the Zamzar team.

Hi Larry, there's no minimum subscription period and you can cancel at any point, so you can cancel after just one month if that's all you need. You'll be able to cancel through your Zamzar account page or by emailing our support team. We hope that helps! Thanks, the Zamzar team.

Hi Robin, if the file is a standard PDF file then we should be able to convert it to an editable Word document for you. Unfortunately, if the file contains a scanned document, we won't be able to convert it to an editable text format - you'd need to use specialist OCR (Optical Character Recognition) software to convert this type of file to editable text. If you need any further help, don't hesitate to email us at support@zamzar.com. Thanks, the Zamzar team

Hi, with our free service you can convert 5 files per 24 hours. If you want to convert more files than this, you'll need to either wait 24 hours to convert the other files, or sign up for one of our paid accounts (starting at $9 per month). We hope that makes sense. Thanks, the Zamzar team.

Hi, the five-file limit with our free service resets after 24 hours, so you'd need to wait 24 hours from when you last uploaded files to our site, to convert more files. If you need any help at all, feel free to email support@zamzar.com, and we'll be happy to help. Thanks, the Zamzar team.

A: Hi, thanks for your question. We can convert. M4a files to any of the following formats through our site:. Aac,. Ac3,. Flac,. M4r,. Mp3,. Mp4,. Ogg,. Wav, and. Wma. If you need any help with converting your files, just drop us an email at support@zamzar.com. Thanks, the Zamzar team.

Hi, You shouldn't have any issues converting your files, but do feel free to email us at support@zamzar.com if you need any help or hit any problems. Please note that we aren't currently able to convert scanned pdfs to editable text. Thanks, the Zamzar team.