Zenhotels FAQ | Sitejabber

Question:

Hi have read some bad reviews. is this a safe booking. Hi have read some bad reviews. is this a safe booking.

Answer:

Dear Carolyn, Thank you very much for the question. We strive for the high-quality service and we can guarantee reservations, which we offer. In order to be sure about your future booking, we can suggest you two ways how to reconfirm a reservation and it's all details: 1) You may request the confirmation of your reservation, and our employees will contact the hotel and ascertain the reservation. 2) You may choose the Care package. It is our service that can provide better conditions of accommodation, for example, a room with a nice view, higher floor and probably, a room upgrade. Plus, this service also includes the reconfirmation of your reservation. We do take responsibility for reservations, and this regard, you may contact us, and we will be pleased to assist you. If there are any other issues that need to be addressed, now or in the future don't hesitate to contact us at support@zenhotels.com, by phone +357-25654148. Kind regard, ZenHotels.com team

By Alex U., over a year old

See more answers (3)

Question:

I booked for christmas number 249023547 and so worried this is scam. how to make sure i will not fly half the world and have to sleep outside? I booked for christmas number 249023547 and so worried this is scam. how to make sure i will not fly half the world and have to sleep outside?

Answer:

Hello! Our support team has already confirmed your booking with the hotel and sent you additional information about booking. You can find those letters on your email.

By Alex U., on 12/19/23

Question:

Hello, you have our properties (bode nashville and bode chattanooga) listed on your site but we did not authorize this. please remove them immediately Hello, you have our properties (bode nashville and bode chattanooga) listed on your site but we did not authorize this. please remove them immediately

Answer:

Dear Ali, if you do not collaborate with ZenHotels directly, then please contact your partner who lists your properties on their platrforms and ask to remove them from our website.

By Alex U., over a year old

Question:

I need to confirm my hotel reservation for 8/30. I need to confirm my hotel reservation for 8/30.

Answer:

Hotel reservation was diverted to Red Doorz and Red Doorz keeps on changing the hotel locstion

By Maria A. over a year old

Question:

Can someone please help me get my money back or get my reservation back? either one...i'm really sad and i don't know what to do. Can someone please help me get my money back or get my reservation back? either one...i'm really sad and i don't know what to do.

Answer:

Dear Cayle, We are so sorry that you decided to cancell the booking. Please be assured that the full refund was successfully proceeded, the funds should become reflected at your bank account within the usual bank's processing period. The details were sent to you via e-mail. Please let us know if there is anything we can assist you with!

By Alex U., over a year old

Question:

Im trying booking at zenhotels but i dont know why shown room is full, what should i do ? Im trying booking at zenhotels but i dont know why shown room is full, what should i do ?

Answer:

Dear Marco, If you have any pre-booking issues, please contact us via support@zenhotels.com or via online chat. We will be happy to assist you!

By Alex U., over a year old

Question:

When im trying booking at zenhotels why always shown room is full ? what should i do ? When im trying booking at zenhotels why always shown room is full ? what should i do ?

Answer:

Dear Marco, If you have any pre-booking issues, please contact us via support@zenhotels.com or via online chat. We will be happy to assist you!

By Alex U., over a year old

Question:

Are they easy with amending dates, if you somehow got the wrong ones, and did they act fast? Are they easy with amending dates, if you somehow got the wrong ones, and did they act fast?

Answer:

Dear Layla, Thanks for your question! Please be noted that the possibility of amendment depends on the booking policy. If it allows to change the dates, our specialists will be happy to assist you with the amendment. How long will it take depends on the hotel and partners who makes the changes at every level to guarantee the successful changing.

By Alex U., over a year old

Question:

We booked portico hotel, but it it wrong adress. you do not aswering in our email. please bring back our mouney We booked portico hotel, but it it wrong adress. you do not aswering in our email. please bring back our mouney

Answer:

Dear Eliza, Could you please provide the booking number, so that we could check the issue and get back to you with the reply? Thanks in advance! Best regards, Zenhotels Team

By Alex U., over a year old

Question:

What are they like with bali hotels? they have amazing low rate for hotel kumala pantai but give standard, superior and deluxe when only deluxe exist. What are they like with bali hotels? they have amazing low rate for hotel kumala pantai but give standard, superior and deluxe when only deluxe exist.

Answer:

Dear Denise, Thank you for the report! We are investigating the category names to sort it out. Meanwhile you can contact us via support@zenhotels.com or +357-25654148 to inform us of your preferences and get the assistance in booking the suitable room. Thank you once again! Best regards, Zenhotels Team

By Alex U., over a year old

Zenhotels Questions & Answers

Hi have read some bad reviews. is this a safe booking. Hi have read some bad reviews. is this a safe booking.

I booked for christmas number 249023547 and so worried this is scam. how to make sure i will not fly half the world and have to sleep outside? I booked for christmas number 249023547 and so worried this is scam. how to make sure i will not fly half the world and have to sleep outside?

I need to confirm my hotel reservation for 8/30. I need to confirm my hotel reservation for 8/30.

Can someone please help me get my money back or get my reservation back? either one...i'm really sad and i don't know what to do. Can someone please help me get my money back or get my reservation back? either one...i'm really sad and i don't know what to do.

Im trying booking at zenhotels but i dont know why shown room is full, what should i do ? Im trying booking at zenhotels but i dont know why shown room is full, what should i do ?

When im trying booking at zenhotels why always shown room is full ? what should i do ? When im trying booking at zenhotels why always shown room is full ? what should i do ?

Are they easy with amending dates, if you somehow got the wrong ones, and did they act fast? Are they easy with amending dates, if you somehow got the wrong ones, and did they act fast?

We booked portico hotel, but it it wrong adress. you do not aswering in our email. please bring back our mouney We booked portico hotel, but it it wrong adress. you do not aswering in our email. please bring back our mouney

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