I HAVE A COAT SENT TO ME I DID NOT ORDER AND IT IS THE WRONG SIZE IN A SMALL. I ALREADY HAVE THIS JACKET IN THE SIZE -L AND COLOR. I WI;; NOT PAY HELP

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I HAVE A COAT SENT TO ME I DID NOT ORDER AND IT IS THE WRONG SIZE IN A SMALL. I ALREADY HAVE THIS JACKET IN THE SIZE -L AND COLOR. I WI;; NOT PAY HELP

asked by Joan B. on 11/26/23

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Miss W. [Zolucky Rep] · Answer 1 · 2024-01-29T11:15Z

Miss W. [Zolucky Rep]

on 1/29/24

Hi there, have you tried to contact us by chat or email service@zolucky.com? If you think you've received a wrong item, please help to take photos of below so that we can check and handle the issue for you.
1. the photo of the whole package including the clear tracking number;
2. The photo of the product ticket with the barcode, which can be found on the outside package;
3. The photo of the detailed label of the item including the recognizable size, color.

If we send the wrong item(s), we will handle your issue in proper manner(refund or reshipment).

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I HAVE A COAT SENT TO ME I DID NOT ORDER AND IT IS THE WRONG SIZE IN A SMALL. I ALREADY HAVE THIS JACKET IN THE SIZE -L AND COLOR. I WI;; NOT PAY HELP

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