• 17TRACK

17TRACK

Overview

17TRACK has a rating of 1.3 stars from 154 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 17TRACK most frequently mention tracking number, post office, and delivery service problems. 17TRACK ranks 416th among Shipping sites.

  • Service
    94
  • Value
    77
  • Shipping
    90
  • Returns
    62
  • Quality
    68

This company does not typically respond to reviews

Positive reviews (last 12 months): 8.1%
Positive
5
Neutral
0
Negative
57
73
See all photos
How would you rate 17TRACK?
Top Positive Review

“17track is not a scam but the companies they deliver for are.”

James B.
5/26/23

17track does indeed provide a tracking number where you can track what you ordered from a scam shopping site. They recently delivered a parcel to me however when I opened it it was absolutely not what I ordered and I thought I got someone elses product. The Electric bike ordered for my daughter turned out to be a pair of sunglasses. I am livid. 17track should disassociate from all of these companies that scam people through facebook

Top Critical Review

“Scam...”

Curtis W.
1/5/24

I never received any items I purchased. Do not trust these people. My bank is investigating and getting my $500.00 dollars back.

Reviews (154)

Rating

Timeframe

Other

Thumbnail of user curtisw324
1 review
2 helpful votes
January 5th, 2024

I never received any items I purchased. Do not trust these people. My bank is investigating and getting my $500.00 dollars back.

Service
Value
Shipping
Returns
Quality
Thumbnail of user chinal1
5 reviews
0 helpful votes
February 14th, 2024

Absolutely horrible. There are no current updates. Last updates you will see are almost 2 weeks old. There is no chat or live agent anywhere in sight. Contact us and Help center is the same thing and you just go around in circles. I bought from TRYGLAMORY and they use this carrier. I will never buy from them again!

Service
Value
Shipping
Returns
Quality
Thumbnail of user meganb1162
1 review
0 helpful votes
February 16th, 2024

Ordered from eccosouthafrica website, obviously a scam website that uses a scam tracker service. If you get a tracking number that uses this tracking site, try and stop you payment

Service
Shipping
Quality
Thumbnail of user knrafayk
1 review
1 helpful vote
January 24th, 2024

I just got this message right now and I don't have the package they just took my cash why are you doing this guys?

Tip for consumers:
Scammers

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user donaldpeoples83
1 review
0 helpful votes
March 19th, 2024

I never used 17 tracking before but here the thing it says my packages has been delivered but I was home the whole time and package never arrived and it was just this month

Tip for consumers:
Watch out for scammer

Products used:
None

Thumbnail of user lian17
1 review
0 helpful votes
February 4th, 2024

I tracked my package daily and when I was told that it arrived I was extremely confused since I had not gotten a direct delivery and it was not at my local post office either. I am very disappointed and I do not recommend using them.

Service
Shipping
Thumbnail of user buddy.shearouse
2 reviews
0 helpful votes
February 26th, 2024

It's a scam. If you have something ordered that uses that supposed delivery system. It's fake. They fake delivery information.

Tip for consumers:
It’s a scam.

Products used:
Golf balls

Shipping
Thumbnail of user jviergar
1 review
2 helpful votes
December 26th, 2023

Ordered item from ABNG, after two weeks sent email to seller requesting package status. Seller sent me an email with 17 Track package tracking number. Two weeks later, 17 Track shows that the package has been delivered, which is not the case. Clearly, ABNG created a false package tracking account after my request for information

Products used:
None. Product never delivered

Thumbnail of user deonv15
1 review
4 helpful votes
December 5th, 2023

I order sneakers a month a go,today I received a email that my sneakers are delivered.i don't know who signed it off I was never informed that it will be delivered.right now I am sitting without my sneakers and they say I must my neighbors but I asked them to deliver it at work.i want my money back or get me my sneakers

Service
Value
Shipping
Returns
Quality
Thumbnail of user dstoukos
1 review
3 helpful votes
November 22nd, 2023

Withholds important informations that are not convinient for the Chinese seller.
When i shipped a faulty car radio to the seller, he said that "he never recieved it" and he presented the link of 17track.net that states that the package is still in transit, but when i went to DHL site and proivided the tracking number it said "The item was redirected on 25.08.2023 at the request of the recipient.". So the recipient chose to send it somewhere else and got a new tracking number. This information was magically not appearing in 17track.How convinient for the Chinese seller that does not want to replace the car radio

Service
Value
Shipping
Returns
Quality
Thumbnail of user lowellmaxjohnson
1 review
0 helpful votes
April 25th, 2024

You will not receive items that are tracked by this shipping company. It is a scammer site. Beware, they will offer 30 % refund and will blame DHL. DHL will not respond either.

Tip for consumers:
They are front for pitchaper dot com.

Products used:
Books

Service
Value
Shipping
Returns
Quality
Thumbnail of user troyh452
1 review
1 helpful vote
January 30th, 2024

Here's a hint, every courier in the world operates digitally, and they are the ones who generate the tracking numbers, and with few exceptions, the couriers are the ones who generate the tracking numbers, and the tracking numbers are generated as soon as a label is generated, regardless of whether anything has actually shipped.

So if you;re given a tracking number and it can;t be found on the couriers website, you were given a fake tracking number, and I'd be willing to bet the seller is trying very hard to steer you towards that website and coming up with all manner of bogus excuses as to why it's not showing up on the actual couriers website.

Products used:
they are a bogus tracking site used by scammers

Service
Value
Shipping
Returns
Quality
Thumbnail of user tziporak3
1 review
4 helpful votes
December 21st, 2023

17track doesn't even deserve a 1 for star rating! The item ordered showed for weeks and months in transit and never arrived! And they charged my card! They sell things that are non existence!

Tip for consumers:
No horrible!!!!!!!!!!!!!!!!!!!!!

Products used:
Never received anything!!!!!!!!!!!!!!!!!!!!!!!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user marek.parys
1 review
2 helpful votes
December 7th, 2023

Experienced twice - Two different parcels, twice NEVER DELIVERED and NEVER exist in the Australian DB

Tip for consumers:
The REAL support not exist - ale services based on AI bots

Products used:
Computer - Laptop

Service
Value
Shipping
Returns
Quality
Thumbnail of user robynfranklin56
1 review
2 helpful votes
November 18th, 2023

17Track has said they delivered 2 different packages in/at my mailbox and it's always in the middle of the night! My doorbell camera has not recorded them making the delivery nor have I received packages. They will not respond to emails and I'm stuck with no deliveries. They should be put out of business.

Products used:
Haven’t received items

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaushikmahak15
1 review
1 helpful vote
October 31st, 2023

This fraud company even got their hands on pandora idk how. I live in india ordered something from pandora with a hole in my pocket. This company kept me telling that the parcel is on the way amd the whole crap and said it was delivered but never made to my house. Useless service and totally fraudulent service

Products used:
Nothing came

Service
Value
Shipping
Returns
Quality
Thumbnail of user ericc.johansson
1 review
1 helpful vote
November 18th, 2023

This company is a scam. Working with weiwang and fashionportraitgarment.
If you get in touch with any seller whos regeringen this page, its a totalt scam. Belize me, I just lost 500 swedish kr. Dont know if im gonna get it back. Trying to warn everybody i know on internet and rl

Tip for consumers:
Scam

Service
Value
Shipping
Returns
Quality
Thumbnail of user markp2995
2 reviews
28 helpful votes
July 4th, 2023

17track provides fake tracking detail for Scammers
Purchased from Victor.Site via FaceBook 2 bottles of Rolling Stones Whiskey
17track said delivered, i sat at my door all day. Never delivered, nor can they provide proof of UK courier leg of journey. Because there isn't one
Admin of Victor.Site apologised as never sent. Bravo 17track?
Admin (fake) now say reshipped
17Track indicates parcel at 43 the lawns Corby distribution center
That address is a private house? Fake again

Products used:
service

Service
Value
Shipping
Returns
Quality
Thumbnail of user sandunig
1 review
20 helpful votes
October 11th, 2022

Please stay from this tracking service and also the businesses that use this company. The website of the business I bought a chair has vanished now and even tracking says item delivered to the local post, nothing has been delivered. Shockingly, $400 disappeared from my bank account last week and had to take steps to protect myself. So please don't trust this company and also the businesses that uses this tracking service. Biggest thiefs..

Value
Shipping
Thumbnail of user shahidaa7
1 review
2 helpful votes
December 18th, 2023

My product delivered
But i didn't get my product
AT*******CN
Where delivered my things,i don't know
Can you plz solve my problem
Let me know plz

Tip for consumers:
i want to product or refund please

Products used:
Tracking no=AT001997225CN
On the tracking site it says package has been delivered but not where it has been delivered. Please tell me where it has been delivered
if no reply i will go fair trading then fair trading solve my problem
Thanks

Service
Value
Shipping
Returns
Quality
Thumbnail of user ricrag0227
1 review
7 helpful votes
October 2nd, 2023

I never received my product 17 track says they tracked it all the way from China I went 21 days waiting on this every day I checked it every day I had an update it says it delivered to my house it did not it says it was signed for at my address it was not I never received my product and I can't track it down because every time I go to China Post for 17 track he says it can't find my order

Products used:
I never received my product so I'm still without tools

Service
Value
Shipping
Thumbnail of user stephanies3364
1 review
4 helpful votes
October 12th, 2023

I had placed an order for some new purses and waited for over a month for them to come in. They provided me shipping info from 17track and I checked the website daily. When it finally showed my order out for delivery I waited all day and nothing was ever delivered. I contacted both 17track and the seller and it took weeks for them to reply. They finally contacted me back and said that they would send me a replacement and then a couple of weeks go by and I get another 17track shipping email. The first time it showed it was going USPS the second time Fedex. Yesterday, it once again showed out for delivery and I waited all day and...big surprise NOTHING! I have contacted everyone again but I'm not holding my breath it appears that just like everyone else is saying it's a scam and 17track is helping them.

Products used:
None because they were not delivered

Service
Shipping
Quality
Thumbnail of user petev102
1 review
2 helpful votes
December 11th, 2023

If your package is being delivered by this business, you probably will not get it, they
Will give you bogus information and then they will tell you your package has been delivered but it hasn't. I guess they are part of the scammers that sold you whatever you purchased

Products used:
Running shoes

Thumbnail of user jmbbishop2019
1 review
10 helpful votes
May 26th, 2023

17track does indeed provide a tracking number where you can track what you ordered from a scam shopping site.
They recently delivered a parcel to me however when I opened it it was absolutely not what I ordered and I thought I got someone elses product.
The Electric bike ordered for my daughter turned out to be a pair of sunglasses.
I am livid. 17track should disassociate from all of these companies that scam people through facebook

Service
Value
Shipping
Returns
Quality
Thumbnail of user nobbemark23
1 review
11 helpful votes
September 1st, 2023

This company is part of a scam that operates with fraudulent companies selling non-existent items. They then show tracking of packages that don't exist to try and string along the victim to prevent or prolong the purchaser from charging back

Tip for consumers:
Very very shady company

Products used:
None

Service
Value
Shipping
Returns
Quality

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From the business

17TRACK is the most powerful and inclusive package tracking platform. It enables to track over 170+ postal carriers for registered mail, parcel, EMS and multiple express couriers such as DHL, Fedex, UPS, TNT. As well as many more international carriers...

Company Representative

Thumbnail of user walterw346
Walter W.
Typically does not respond to reviews

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