1800parts

Sent the wrong part that does not match the photo on their site and does not fit. I ordered 2 parts to have a spare. One fits, one doesn't, both are in individual bags with the same part number on the bags. Email bounces back from the company, others say they don't answer the phone. Company requires you to pay postage for returns even if their mistake. Will not take returns of food preparation gear parts, even though you can't possibly use the part. Totally inept company, and probably a scam.

Part on back order for 3 months. Really? I called every week. Backorder. Scam. Stole my money just for a few beaters for sunbeam mixer

Worst customer service ever. No confirming email on my order. Could not find the order on their site. Waited in a telephone queue for 45 minutes; no pick up. Sent them a message on their site; no reply. After two weeks I ordered and received the part from another company. A week later the part came from 1800parts.

I reluctantly ordered a couple random parts for a Cuisinart waffle maker based on mixed reviews found scattered online. Short version, the parts are exactly what I was looking for, and work just as well as the originals they replace. Their website clearly stated that one of the two was special order, and would require 2-6 weeks. I ordered mid-September, and received everything that I ordered mid-November, so ~8 weeks. While most reviewers would find the delay irritating, the fact that this company is willing to source obscure parts, and sell them at reasonable prices to me is fascinating. I'm grateful for the service they provide. Happy customer.

Absolutely horrible company to deal with. Terrible customer service. Be prepared to make MULTIPLE phone calls for your items and then have to call to ensure the items are shipped. I will absolutely not EVER purchase items from this company.

TERRIBLE CUSTOMER SERVICE!
1800Parts.com provides terrible customer service.
BEWARE! ELIZABETH - their "customer service" representative - provides TERRIBLE CUSTOMER SERVICE. She is a BULLY... masquerade as a customer service representative.

I placed an online on March 30,2023. I called almost 4 weeks later and was told that the parts I ordered had been back ordered and would arrive in their warehouse the next week. Three weeks later, I still never heard from this company re: my order.

I called the company and had an angry, heated exchange with Elizabeth – the "customer service" representative. The company probably knows this, Elizabeth is NOT a skilled listener! Obviously, her talent is talking over and through customers. Her curt, discourteous, totally unsympathetic, lecturing, icy manner is not at all helpful in helping or calming customers. While waiting for the service call, the company's recorded voice over announces that your staff is "professionally-trained." I wonder if Elizabeth, in fact, has been trained in the disrespectful manner in which she treats customers. Does she actually represents the "professional" culture of your company? If she treats other customers in the same brusque manner that she treated me, I'm not surprised to see other negative reviews of this company, who report similar poor views of this company. Elizabeth talked over me, and through me and would not give me an opportunity to speak. Her manner is fast and furious. I admit I was horribly rude to her. Our conversation was equal in our rudeness.

She informed me that my order would be in your warehouse next week. I was offered the same promise weeks promise. I'm aware that "supply chain" issues and problems with suppliers are the current state of business these days. But I also know what good customer service feels like. If I had received email communications from this company, updating the prolonged status of my order, I would not have been so angry. Combining the fact that there was NO communication about the status of my order with a rude, condescending employee, I was angry.

My story ends with the fact that Elizabeth cancelled my order. I sent emails to the company and have heard nothing in return. No communications come from this company. That suggests to me that the management knows that they have communication problems and customer service problems... and are not willing to do anything about it. My comments will probably go nowhere and change nothing in how your 1800Parts.com deals with customers. Elizabeth and this company will probably go on doing what they do. I am disappointed, angry and mistreated.

If you have read this far, thank you for your attention.

Howard
Bloomfield Hills, Michigan