24SendFlowers.com

One star is a generous rating
1) order was $20 less than charge to credit card
2) never received a confirmation (despite 3 calls and request for one)
3) flowers ordered (with basket on the picture)and delivered (whatever you want to call it another picture) are like night and day difference (I'm ashamed I send what was delivered, it was sympathy occasion)
5) flowers were not delivered, left at the door with security guy
Asking for full refund!
Do not use this company!

STOP! Choose a different florist NOW!
I had hoped to send my newly engaged son and daughter-in-law (to be) a congratulatory bouquet of a dozen pink long stemmed roses. What arrived was 8 (only eight!) red roses.
I emailed the florist directly to voice my disappointment and they did not even have the courtesy to reply.
Their business should be clamouring to please customers in this time of businesses failing due to the pandemic. We need to find ways to celebrate what and however we best can. This disappointing purchase did not help.

I got an order delivered for my Wife's Birthday, and they were completely wilted when they arrived. I immediately called them to complain, and the person was extremely rude. He accused me of leaving them outside, even after I told him that they had just been delivered. They didn't care at all that they ruined the birthday gift. Then he hung up on me. They should be embarrassed for delivering garbage to people's homes, when they've been charged a lot for them.

I am embarrassed, disappointed and disgusted at what was delivered to a funeral home! I wish I would have checked reviews before I did... Photos of 'what should have been' and 'what was'. And they are standing by their claim that the flowers sent were of a higher quality and there were more roses than the picture, etc. No refund is offered unless I bring them back. Yeah OK!

I was requesting refund as company didn't deliver what I ordered. The order was for sympathy purposes. Even the recipient did not recommend using company again
Their response was absolutely offending - person speaking on behalf of company Annie Clifford- trying to convince me they did better than I ordered and seeking excuses rather than acknowledging mistake.
Please do not use this company, not only they don't deliver what you ordered, but reply very arrogantly.
To bad I didn't review all the comments about them, I guess it's not only my experience and I hope to learn from my mistakes (expensive ones)
PS I didn't receive any invoice neither confirmation despite few requests, but got charged $20 more on my credit card
Please see the response…. Screenshot attached

I am very disappointed with the quality of the flowers I received from them - some flowers were already broken, some flowers were earlier trimmed off. I immediately called them to complain and they disconnected me. I tried later a few times to call, but they don't pick up the phone. There is no point calling them after the flowered have been delivered because they won't answer your calls or emails. Never again buy from them.

Terrible delivery service, did not provide any notice. Or notification. Completely ruined surprise, and customer service was a total joke.

Never order from here

This is truly the worst site I have ever ordered anything online with before. What we got was absolutely nothing like the picture. I asked for a receipt for almost 2 months because I had to submit the bill as a company expense. EVer time I called they sand one moment please, and after I had been on hold for 20 minutes they just hung up - this happened THREE times. I send so many emails, no one ever answered. Useless staff, rude, screened my calls cause they didn't want to help with a simple question. Truly hate giving a bad review and I only normally leave good ones but this is another level.

I think I would have have given a higher rating had the bouquet been fuller. For a total of almost $90 this is what was delivered to my friend on her birthday. At least it was on time.

Ordered a sympathy gift basket looked beautiful with a sympathy ribbon and lots of items…but when delivered it had 2 bananas and 3 apples and a can of nuts. Nothing like I ordered

There are guys who give different names each time you call them from a John to a Michael but they are the biggest frauds in the flower business ever! Stay away no matter what or they will even charge your credit card several times and for things that you never ordered!

Overcharged, got all the names wrong on the cards for 3 different funeral arrangements. Would never use this florist again!

Hi, I would love to send a photo of the flowers I ordered for my elderly mother-in-law but I can't because she never received them. I no sooner ordered from these rip off artists that I actually checked to see their reviews. Well lucky for me, I ordered from a bouquet of flowers from a reputable 5 star flower shop and my mother-in-law received a beautiful bouquet of flowers from Very's flowers in Oakville. They were beautiful. 24 send flowers should be ashamed of themselves. Honestly, if this is how you have to go about making money... I feel sorry for you. No point calling them after you have ordered because they wont answer your calls or emails. They are real losers. Losers living off money they didn't even earn. Ever hear of Karma? It works in mysterious ways and I believe it is going to get you... losers!

Terrible terrible terrible….they don't take ownership for their lack of good judgement.

They left my gift outside in the 33 degree heat because the recipient was not home instead of calling me to see what I wanted to do. The flowers were completely ruined by the time they were received. They do not stand behind their service.

Unfortunately for me, I didn't pay close attention when I ordered these flowers. I thought I was on Streetsville Florist website, how this Mickey Mouse company 123sendflowers hijacked their link, I'll never know.

DO NOT DEAL WITH THEM AND WATCH YOUR WEBSITE ADDRESS!

So so dissatisfied unreal my flowers look nothing like the picture. I could have done a better job myself. I wish I would have look at reviews first. Don't waste your money!' Beware

Ordered Deepest Sympathy Spray with white and blue flowers for aunt's funeral. What was sent was nothing like website image. Flowers were all white and half the amount shown. Also it looked like it was thrown together and disorganized. When I called to complain, I was bluntly told was they had a policy to substitute. The person would not listen to my concerns. My next step was to email the company and send pictures. I received a very rude email from a manager Anne Clifford, that the spray sent looked fresh and full. She told me I was absurd to ask for my money back because I had flowers there at the funeral. Also I was told that I was " blackmailing" them for exposing the truth about how they run the business to everyone. A lot of her email was in capital letters and written poorly from an uneducated person. Funny thing I cannot write a review on their website so they have blocked my email. I came across this site and am able to write a review here. I have written about this company to Better Business Bureau. I bought the $300 spray on a half price sale and got exactly half the flowers. This is a total ripoff and scam being run here.
I have bought flowers for many years and I have never run into a situation like this where they are rude to a customer and don't care about a customer's concerns. My big mistake was not reading other reviews. I was totally embarrassed to have this spray represent 3 families and having to deal with the loss of a dear family member made this experience disgusting.
Photos are included and everyone who sees them says the same thing that this is nothing like the website.
NEVER EVER BUY ANYTHING FROM THESE SCAMERS!
They should be banned from being able to exist.

Our grandmother passed away suddenly and during this time, we couldn't get around due to Covid and limited time to get around. We found a good package amount from this site and was able to lock-in a really good price. Just like any orders on line, we are unsure of the turn out and praying for a good product.
We called the company and spoke to John regarding the order. He gave told us that they were new family business owners from January 2020 and he kept me informed/ updated with the whole process until the order were delivered at the funeral home. They are professional, understanding and provided beautiful products. John's wife creates the flower arrangements and we're so happy that we found them on-line. From the bottom of our hearts, thank you for your amazing service and beautiful products. Our grandma for sure loves her gorgeous flowers during her final hours here. We would definitely order from them again and it's awesome to talk to a live person regarding any concern or questions.

I ordered flowers for my father's birthday and requested that the delivery date be November 22nd. The flowers were delivered ONE WEEK EARLY. When I called to find out what happened, the person I spoke to on the phone was obstinate and unapologetic. He claimed that it said in his system that the delivery date was November 15th while I had the email in front of me CLEARLY STATING that it was to be delivered on November 22nd.

The solution offered was that they were going to take back the flowers that they had delivered and re-deliver them on the correct date. I don't understand how that makes sense since the recipient already saw the flowers and so the whole gesture is ruined.

Hello:

We would like to thank you for the AMAZING Christmas Baskets you have put together for us with our logo not to mention the great prices! We are very happy we went with 24SendFlowers I would recommend this company for there services.

Thank you,

Wished I had read the reviews before using this company! DO NOT ORDER FROM 24 SEND FLOWERS. I sent a floral arrangement for my aunt's funeral. This was important to me and my family that it gets delivered on time. I asked that it get delivered the next day in the morning. The viewing was set for the afternoon. The flowers did not arrive for the viewing but at the end of the day when the funeral home closed and the viewing closed. It was useless and a waste of money. Since I could not be there for the funeral, I wanted to send a floral arrangement to the family to express my sympathy during this difficult time. The flowers did not arrive until the funeral and viewing was done. DO NOT TRUST this company to do anything right or what they promised. I am so disappointed and sorry I bought from this company for such an important event.
Total scam!

Very unprofessional. The pictures are not a representation of what you will receive. Replaced my specifically ordered flowers with a cheap alternative without advising me, and didn't include the vase. You need a lawyer to read the fine print before you order. I emailed them asking them to make it right and they told me that all flower shops do this!
Never again buy from them especially that there are other excellent alternatives.

Ordered flowers for a recovering surgical patient in Vancouver. Sucked in by nice web site. Ordered flowers, invoice $62, charged $89 on credit card. FLOWERS NEVER ARRIVED. Tried calling at least 10 times, no answer. Another time! Put on hold indefinitely. Tried E-mail, no answer. Be duly warned. Unfortunately we didn't do our due diligence and check these reviews before we ordered.

Ordered flowers to a friend in Ontario.

Paid a crap load for a nice flower arrangement that was never delivered, they keep hanging up on me when I call, now they wont answer, and they charged me.

Its a complete scam.

Be careful and do your research before ordering from any online florists.

Someone needs to knock down this business asap. Disgusting what there doing.
Flowers are supposed to make people feel good and cheerful, not annoyed, stressed out & pissed off.