Abonicosmetics

This "business" is a joke. The owner is unprofessional and the customer service is nonexistent. The lipsticks were gooey and water-y, sheer, streaky, and not the colors advertised in photos. Yes, the lipsticks in my photo are dry, but they are obviously not matte and feel like paint. They are wolsbane, safari, and plot twist. Plot twist was the worst of the bunch. You also get very little product as the tubes are tiny, scuffed, and one lipstick wasn't completely filled. Stay away from this "store", there's a reason why there's barely any reviews. The site's ETA is 5-10 business days, but I was waiting well over 20 business days for my order to ship. I ordered on Jan 17th and emailed on Jan 30th after the original ETA had passed. After 2 days with no answer through email, I messaged the owner on instagram about my order and was told to "wait until tomorrow". 1 day passes with no reply on any platform, so I send another email. No surprise, they don't check their email, 1 more day passes, so this time I send another instagram message. I finally get an answer after waiting 2 days, but it's only "Your order will be shipped this week!". No definite answer, no apology, no explanation why it is taking so long to ship my order. Even after she said that, it took an additional week to ship. She makes labels a week before actually shipping an order. It is ridiculous that the customer has to message the owner on instagram just to get a reply, because she doesn't check her business email. The customer shouldn't have to repeatedly message about their order for the seller to get working on it, let alone on instagram rather than a business email. Also, the prices on the products change constantly. There was a lipstick sale for $2.99, which was then lowered to $2.50, $2.00, $1.99, and finally $1.50. These prices only changed in a matter of days and each previous cost post was deleted on their instagram, which is a big red flag. I've also seen "pre-orders" go from $5.99 to a $2.50 in a day. As someone who paid one of these higher-end prices, I was annoyed, especially since you can't cancel your order. I bought a lipstick at $2.99 and the price kept lowering until it was only $1.00. I bought 2 other lipsticks originally $2.99 and they kept lowering until $1.99. This just makes the owner look desperate to unload stock, and it's just bad business practice to keep prices constantly fluctuating daily. Do not trust reviews on the website! I tried to submit multiple 1 star reviews and all were deleted by the seller.