Adexa.co.uk

Adexa Direct Company faces allegations of deceptive e-commerce practices and poor customer service, with delays, miscommunication, and unfulfilled orders. Accusations include untrained staff, false promises, and unresponsive management. Calls for Trading Standards intervention and closure persist amidst ongoing customer grievances.

Do not use this company. Bought a dishwasher with express delivery, arrived late and damaged, delivery driver was rude and did not want to hang around and so was signed for. When unpacking found it was badly damaged. Reported it to Adexa and they said we had to return at our own cost of £220 and pay an admin fee of £120. Slow email response and hour long wait on phone calls. Now it's been over 14 days and they say we can't get a refund. This company is awful, read reviews and you will see hundreds of people who have had the same experience as us. Over £1000 lost due to this scam business.

I regret to share my disappointing experience with this company and strongly advise against engaging their services. My order, consisting of 9 items placed on the 19th of February, is still incomplete as of the 18th of March. Despite repeated attempts to resolve the issue through lengthy phone calls with an hour-long wait time and unfulfilled promises of delivery within 7 days, only 2 items have been received thus far.

As a last resort to save my business operations, I had no choice but to request the cancellation of the outstanding items via email three days ago. To my dismay, I was informed that a 25% cancellation fee would be imposed, adding further frustration to an already poor customer service experience. This company's failure to meet basic customer service standards has left me deeply dissatisfied with its operations.

I ordered a 3 door bar fridge - arrived with no keys or instruction book. Also ordered a counter top prep fridge it arrived damaged. When contacting the company very dismissive and 'my fault' for accepting the delivery when I wasn't even there. They are asking for proof and cctv of me not accepting it which we don't have. The delivery driver took it upon himself to sign for the delivery!. Chasing the missing keys no one can actually give an answer. One of the fridge door arrived locked so cant get into the middle section of fridge. Adexa biggest scammers out there. Please report to trading standard. We got received a conditional refund from the bank and they will take it up with adexa.

I ordered 2x work benches - the website suggested they had stock. After waiting several days, I contacted them to see when they would be delivered. I received an email which stated they were out of stock, and I could either have a credit or a refund. I then rang them and asked for a refund - and was told that the refund could take up to 14 days. Why? In this day and age, refunds should be almost instantaneous. When querying this I was told it was in their T's and C's. Really?
Now looking at their T's and C's, its actually worse than that. This is what it states:

7.1 Refund request needs to be approved by our customer service department. Evaluation will be made according to the terms and conditions listed here and once the refund is approved, refunds will made within 7-14 days.