Aimee Kestenberg

Purchased a purse directly from website, as was offered a birthday discount, (33% off) one day only, on a weekend. I did not receive the discount, yet did not want to lose the discount by not placing the order on said day. Once placed, I changed my mind on color and had a few questions. I sent several emails, prior to Monday, as well as tried calling the customer service # given. I was never able to through on the tele, with msg recording saying, "mailbox is full, please hang up". I continued to reach out both by email & phone giving benefit of doubt since weekend and discount offer. I then received an email thanking me for my order and that it was shipped and I was charged! I immediately responded that I did not want that color and asked to cancel that order prior as well as inquired, again, about discount not received. I then received an email from Nikki, who apologized for delay, "they were swamped" and would look into everything(Auto reply?). Stoll didnt hear back until another email stating dispute and file complaint w/BBB. Then heard back that a full refund would be given and a code for 30% off as well. I was told I would be sent a free shipping return label and place new order w/discount code. Well, I still have not received my return shipping label!? I placed an order on 8-17, it is now 8/25. I have no resolution and never heard back after last request for return label (you would think it would be emailed immediately?). So, my hypothesis is, staff is over worked, under paid w/poor management. Customer Service is Everything, as my friends and I have surmised, and I'm so disappointed because I really wanted to support this young entrepreneur and her product seems high quality.

Aimee Kestenberg bags are nice, the leather is very soft and the bags do look on the higher end... IF... you don't get a defective one, more times than none the zippers don't work or break easily, parts of the bags are sewn extremely sloppily. As for the customer service it's horrendous, there is no phone number for contact, if you email them concerning a problem with a bag they either answer you with a response having nothing what so ever to do with your problem, or they blow you off by never responding again. So in part, nice bags, B. A. D. Customer service.

I ordered a purse 3 times in the color Mystic Metallic. On-line states it's in stock. Each time my order is confirmed and I receive an order number. Then 2-10 days later it is cancelled. I get an email unable to fill your order. After three times I will never order again. My sister ordered twice and and also was cancelled.

I ordered the hobo in metallic blue from QVC for $149.99 on 9//9/2023.
QVC has continuously lied to me and refuses to talk to your company and advise that specifically the blue bag has nor been supplied to QVC for sale.
I have successfully ordered this bag 3 times AND 3 times is has gone into " backorder" within 8 hrs.
HOW CAN YOU COMPLETE AN ORDER, GET A TRACKING NUMBER, PAY IN FULL FOR THE BAG, HAVE A DELIVERY DATE AND MYSTEROUSLY HAVE IT GO TO BACKORDER.
I AM FILING A CONSUMER FRAUD COMPLAINT ALONG WITH A BUSINESS PRACTICE COMPLAINT TO MY ATTORNEY GENERAL IN VERMONT. THIS HAS CAUSED CONSIDERABLE SLEEPLESS NIGHTS AND ANGST FOR ME WITH QVC. I AM A DISABLED VETERAN AND I WILL BE CONTACTING MY VETERAN AFFAIRS OFFICE TO ADVISE ON THE BUSINESS PRACTICES OF QVC AND THE 15 THOUSAND I HAVE PAID THEM IN THE LAST 3 YEARS FOR THEIR MERCHANDISE!