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Thieves who do not pay claims owed. I purchased an annual policy for my 9 week old puppy on 2/10/21 to go into effect on 2/11/21 to 2/11/22 to include: companion care, exam plus, hereditary plus, defender, alternative plus. They were giving away one month free companion care which I did not want or ask for. My payment on 2/10/21 was $96.49 because of the free one month of companion care. Each month thereafter I paid $104.54. There is a 30 day waiting period for the hereditary and defender coverage. My puppy went for his 16 week shots on 3/13/21 and the vet noticed he was developing an underbite. Long story short, it's a hereditary issue and he needed dental surgery to the tune of $4354. 50. They have denied my claim saying that the policy really didn't go into effect until 3/11/21-02/11/22- that would be an 11 mos policy not a 12 mos policy. They have denied my claim in violation of my State's law. I have a second puppy that I pay $90/mos for insurance - I pay close to $200/mos for my puppies but they don't cover claims that are clearly covered. If anyone else has been screwed over my this company, please reach out
I had the best plan they can offer my pet went to the vet for vomiting they picked somtinng else knowing it wont be covered, coughing that started a day before the plan began mind you I paid five days before. They want you to wait five days after payment.So my vet did a blood test came back he had a infection that was why he was sick this was done 4/23/18 plan started 2/21/18 they are not Concerned about pets or the owners just your money. What good is this insurance if you have to pay upfront and not sure if its covered for that I will open a account for my pet and know I will have for my lovely Companion.
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