Akkogear.de

Keyboard arrived with a severe bow to it, making it rock back and fourth while typing, Akkos solution was to offer $20 off for me to keep it or allow me to return at my own cost to china, which is around $45, on a $60 keyboard... Avoid this company

I purchased a Steam Engine 5087S ISO Nordic. I bought it because it is clear white. However, when the keyboard arrived, it was not white; it was gray (the photos are photoshopped!), and the RGB lighting is very weak. I tried to return it, and even though they acknowledged that the color is not the same as in the photos, they offered a ridiculous refund of 8€ (later 12€) for an 89€ keyboard! On their website, they display Warranty of Satisfaction badges and a 30-day return policy. ALL FALSE! They even mentioned that returns are "expensive and risky." Furthermore, they shared a story about a customer who lost both the parcel and the money due to a return, which is simply ridiculous. I'm including the content of their latest email, along with the story of the unfortunate customer who lost money and a keyboard in pursuit of a refund.

Last email:
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"Dear Sir or Madam,

We are sorry to hear that you are still insisting on a refund.

I have communicated with my warehouse colleagues so far and have offered you 2 ways to do this.
1. We will give you a refund of 12 € as compensation, hope you like and keep the item.

2. If you still insist on a refund, the item will need to be returned to China.
But to be honest, the shipping cost to return the goods to China is very high and it takes a long time. It will take up very much of your time and money.
And the parcel has the risk to be lost.
To bear the return shipping fee and the loss risk is unnecessary, we would like to provide you with a discount refund to keep it, is that OK?
So we hope you can accept our compensation and keep the item.

Hope to get your understanding.
If you have any other questions, please feel free to contact us.
We are willing to help you as soon as possible until you are satisfied.
I wish you a happy and healthy life.:)
Have a great day!:)
AKKO"

Poor client's story
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"Returning the product to us will cost much time and shipping fee for international shipment
And there may be much unknown factors such as parcel lost or damaged
And you can get the refund only when we get the product which is returned
There was also a customer who returned the product to China before, and he borne the freight by himself. But we didn't receive the package and we didn't refund the customer. We are unwilling to bring you greater losses."