• All-UserManuals

All-UserManuals

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Overview

All-UserManuals has a rating of 1.1 stars from 24 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about All-UserManuals most frequently mention credit card problems. All-UserManuals ranks 5223rd among Business Services sites.

  • Service
    6
  • Value
    7
  • Shipping
    5
  • Returns
    5
  • Quality
    4
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
9
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How would you rate All-UserManuals?
Top Critical Review

“Don't use them!”

Pat R.
8/12/23

First quoted $9.00 but charged my card almost twice that. They didn't have the instructions I needed but sent any manual I could download free myself. Refused to give a refund even though they don't have what I need. I was and am still willing to pay them to supply the correct instructions. That doesn't look like it wil happen. Buyer beware!

Reviews (24)

Rating

Timeframe

Other

Thumbnail of user proganjr
1 review
2 helpful votes
August 12th, 2023

First quoted $9.00 but charged my card almost twice that. They didn't have the instructions I needed but sent any manual I could download free myself. Refused to give a refund even though they don't have what I need. I was and am still willing to pay them to supply the correct instructions. That doesn't look like it wil happen. Buyer beware!

Tip for consumers:
From what I see from other reviews this is a scam. I should have read the reviews before I used this service

Products used:
Never received the product I needed

Value
Shipping
Returns
Quality
Thumbnail of user bobc1331
1 review
2 helpful votes
February 13th, 2024

I bought a manual for a 1950's era Wedgewood stove to be delivered online, web receipt said $9.99. I checked my credit card the next day and it had been charged $19.99. I should have read these reviews before going ahead with the purchase. I immediately have disputed the charge through my credit card company. Hopefully they can get the money back. Like everyone else, I wish I could rate them with less than zero stars.

Thumbnail of user simondadds63
1 review
1 helpful vote
December 26th, 2023

Did not receive the manual. Site search for manual function on website is a fraud. Over-bills (2x) your credit card.

Products used:
Nil. Not provided.

Thumbnail of user larryk892
1 review
8 helpful votes
February 14th, 2023

Ordered a manual form this company. They sent me the initial purchase email with the $9.99 purchase amount but actually charged my credit card $15.97. Never got the follow-up email with the download information. Did not respond to my emails. I have contacted my bank to dispute the charge and to get a new credit card.

Thumbnail of user keithg822
1 review
1 helpful vote
December 11th, 2023

This company is basically set up to scam Straight away they took twice as much money from my account than what was quoted Ignored my requests for a refund and then reported that they could not find a manual but would keep looking SCAM SCAM SCAM SCAM

Products used:
Search

Service
Value
Shipping
Returns
Thumbnail of user deep175
1 review
3 helpful votes
March 20th, 2023

This site is a rip off, they over charge and then will not respond. Stay away from them they're not legitimate!

Thumbnail of user wendew8
1 review
2 helpful votes
July 14th, 2023

I ordered and paid for a user manual. One week later? Nothing. Followed up with two emails. Nothing Total scam.

Thumbnail of user karenk455
4 reviews
12 helpful votes
January 30th, 2022

I paid for a manual their search said was available. The receipt was for $9.99. After they charged my credit card $14.99, they told me the manual was not available. The charge was still pending and could have been canceled. It took 5 emails and 3 days and a credit card dispute to get my money back.

Thumbnail of user alr261
1 review
2 helpful votes
March 21st, 2023

I purchased a manual for $9.99, this was final price. Checked my bank, and my debit card was charged $15.97. I thought this to be odd, so I contacted them by the email given on the site. I never received a response back. I have contacted my bank, and requested a new debit card. VERY MUCH A SCAM, STAY AWAY

Thumbnail of user billm1837
1 review
3 helpful votes
February 26th, 2023

I bought it, never received any product, was promised a refund, never happened. And of course I was advised NOT to complain to my credit card issuer. Stay away. NOT a reliable supplier.

Thumbnail of user pamelam2617
1 review
0 helpful votes
February 1st, 2024

I ordered an industrial manual that they claim they had. The charge was $9.99 and that is what was on my receipt. The actual charge however upon checking with my bank was $18.99. No explanation AND no manual. They said they emailed a link to download and there was no link and no answer to email. This is a SCAM. Buyer Beware!

Tip for consumers:
no

Products used:
nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user gailw504
1 review
4 helpful votes
November 2nd, 2022
Verified purchase

They could not and did not provide manual but were quick to take my money. Do not respond to emails either. Would give a minus rating if I could

Tip for consumers:
In hind site I would suggest use a site that allows a preview before you start or buy

Thumbnail of user stephenj1056
1 review
1 helpful vote
March 11th, 2023

All user manuals.com is a fraudulent site it is listed a price of $9 for a manual when I paid for the manual it was $16 then they emailed me back stating that they had no copy of them manual and they're going to look further for a copy of the manual and it will cost me more to receive the manual if they find it I can buy it on eBay for $12 fraudulent site

Thumbnail of user jant357
1 review
4 helpful votes
December 14th, 2022

I immediately requested a refund after finding out this company only has downloads of manuals and I wanted a hard copy. 4 emails and 4 days to get even a response. DO NOT use this company. They even warn you not to contact your bank because "we can work it out." They put your $ in their pocket and you do not get what you wanted.

Tip for consumers:
It would have been helpful to know that their product is a download only and they do not have hard copy manuals at all. Of course you do not know that until you have ordered, then no ability to cancel order. Took 4 days for them to respond to cancellation but took my money instantly.

Thumbnail of user warrenm270
1 review
0 helpful votes
March 16th, 2023

Order submitted for $9.99 but charged $12.98
No manual received and other reviews are similar today!

Tip for consumers:
Dont

Thumbnail of user martino229
1 review
0 helpful votes
August 16th, 2023

Ordered specific manual they said they had it and gave my card information, only to get feed back that request didn't go through because they don't have manual- but billed by card anyway (even more than quoted).

Service
Value
Quality
Thumbnail of user nickn629
1 review
0 helpful votes
April 21st, 2023

SCAM
SCAM - beware all-usermanuals take your money but don't deliver the manual requested. Don't believe the the refund process - just keep sending the same email saying you will receive a refund but the money is not returned.
Date of experience: 22 April 2023

Tip for consumers:
SCAMMERS Do not send money to all user-manuals they take the money but did not provide the manual requested then promised to refund but just keep sending the same email dated over a year ago saying you will receive a refund which is never sent. SCAMMERS

Service
Value
Shipping
Returns
Quality
Thumbnail of user kassemh2
1 review
3 helpful votes
March 13th, 2022

I searched more then 6 hours to find out a user manual for my Megavend 1900 machine I even found out that the company went liquidation in 2014 and no news or help since then and yet these website All-user manual found the user manual for my machine in 5 second but I have to pay $10 first then wait few days to be able to download my user manual... well I just thought to search for my desk table as a name and a brown colour as a model and my email. And guess what it found a user manual for my desk that I made 3 yrs ago but I still have to pay $10 to download it... Hahahahah you not smarter then me. Scammers.

Thumbnail of user kevinw1962
1 review
3 helpful votes
January 2nd, 2023

Ordered a a manual received one for something totally different, emailed emailed emailed no response, feel like I've been ripped off

Thumbnail of user keitht609
1 review
0 helpful votes
February 7th, 2024

Me £14.00. But did not supply the manual. I am still awaiting the refund. I am not convinced this will arrive.

Tip for consumers:
This site is a scam

Products used:
None

Service
Value
Thumbnail of user davidp4176
1 review
6 helpful votes
May 11th, 2022

I paid for a manual & received nothing so emailed asking where it was, no reply. I emailed again saying if I didnt get a reply I d report them as scam. Here is the report!

Thumbnail of user johnd6654
1 review
4 helpful votes
June 11th, 2022

On the 12th May 2022I ordered and paid for a "Manual for Vulcan Oil Heater - 10". To date I have not had any response to my emails nor have I received the manual and have therefore requested a full refund of the AUD $14.99 paid for the manual - still waiting!

Thumbnail of user kathrynd486
2 reviews
2 helpful votes
December 29th, 2022

I received the product I ordered. My receipt is for $9.99 but they billed my paypal account $14.99. No explanation. I have emailed the company with no response.

Thumbnail of user vivianstanley
1 review
0 helpful votes
February 12th, 2024

I ordered a user manual listed for $9.99 but a charge was put through to my bank for $18.99. I have followed the cancellation and refund instructions to no avail.

Tip for consumers:
An actual customer service rep to answer questions and concerns!

Products used:
Did not pdf user manual!

Service
Value
Shipping
Returns

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1.1
24 reviews
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