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    AllSwissWatch

Ratings On Other Platforms

Trustpilot
4.2 / 5
Corporate Values

Overview

AllSwissWatch has a consumer rating of 3.89 stars from 101 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with AllSwissWatch most frequently mention customer service, rolex submariner and high quality. AllSwissWatch ranks 15th among Watch sites.

  • Service
    12
  • Value
    11
  • Shipping
    11
  • Returns
    9
  • Quality
    9
Positive reviews (last 12 months): 20%
Positive
1
Neutral
0
Negative
4
View ratings trends
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What reviewers want you to know

Positive highlights

  • My rolex submariner watch arrived and it was better than pictured on site and the service was amazing.
  • Just amazed at the quality of product i received, customer service was even better and a deal breaker for me.

Critical highlights

  • All the emails are signed by a certain Keisha Gomes...
  • I was looking for an Audemars Piguet Royal Oak Offshore and a Rolex for women.
How would you rate AllSwissWatch?
Top Positive Review

“Absolutely loving the Ap purchased”

Tom S.
4/26/21

Just received my ap royal oak blue from Keisha last week and wanted to wait a week to see if it ran well before I posted the review. The watch is absolutely Stunning and much better than advertised, shipping was a bit slow but I've received my Amazon purchases much slower these few months so I wouldn't hold them up to this. Will definitely come back for more and the support received from Keisha is very personal and great, definitely recommended

See positive reviews
Top Critical Review

“WATCHES STOP WORKING - NO ANSWER TO EMAILS FROM KEISHA GOMES”

ANGELOS A.
11/25/21

The 2 watches I bought stop working after few months. Wrote to Keisha Gomes several emails pointing out that the watches were under guarantee to be repaired. No reply. Never! My advice to potential buyers from Allswisswatch: don't buy from them they are expensive with no reason. I have watches from other sites that I bought much much cheaper, looking as good and still working after 2 years. Don't trust Allswisswatch, don't waste your money.

See critical reviews

Reviews (101)

Rating

Timeframe

Other

Reviews that mention popular keywords

rolex submariner (7) customer service (10) keisha gomes (5) audemars piguet (4)
angelosa1
1 review
0 helpful votes
November 25th, 2021
Verified purchase

The 2 watches I bought stop working after few months. Wrote to Keisha Gomes several emails pointing out that the watches were under guarantee to be repaired. No reply. Never!
My advice to potential buyers from Allswisswatch: don't buy from them they are expensive with no reason. I have watches from other sites that I bought much much cheaper, looking as good and still working after 2 years. Don't trust Allswisswatch, don't waste your money.

mariab1607
1 review
0 helpful votes
November 30th, 2021

Do not buy from this site. I ordered a watch which took 3 months to come, when I finally received it, the clasp was broken. I asked for the address to return watch for a refund but ‘Keisha' emailed me to say they would send me a replacement clasp. I am still waiting 4 months later. I have politely emailed asking for an address to return, but my emails are now being ignored. I am now seeking legal advice as this is fraud.

Tip for consumers:
Shipping takes 4 months with no address for returns

Products used:
Watch

irvinz1
1 review
2 helpful votes
March 5th, 2021

I bought a RM 011 then when it ddnt ship I wrote a bad review now she threatens me they are a scam do not be fooled no watch will come, look at the photos below

Tip for consumers:
Dont buy from them do not unless you want to be scammed.

Products used:
The Goods Do Not Come!

Service
toms1554
1 review
0 helpful votes
April 26th, 2021

Just received my ap royal oak blue from Keisha last week and wanted to wait a week to see if it ran well before I posted the review.

The watch is absolutely Stunning and much better than advertised, shipping was a bit slow but I've received my Amazon purchases much slower these few months so I wouldn't hold them up to this.

Will definitely come back for more and the support received from Keisha is very personal and great, definitely recommended

Tip for consumers:
Expect slower than usual shipment timeframes but you’ll be able to track throughout until final delivery

Products used:
Audemars piguet royal oak in blue dial

Service
Value
Shipping
Quality
dejanp8
1 review
7 helpful votes
May 29th, 2020

The company is a total FAKE & SCAM. I think these positive reviews are written by themselves to make them think they are a serious firm. I ordered an hour 7 days ago and paid with bitcoins, I never got any response again. CAUTION or you will lose money like many others. I honestly don't believe anyone has ever received any watch from this firm

hugog39
1 review
3 helpful votes
February 19th, 2020

UNPROFESSIONAL COMPANY - BEWARE!

I recently ordered three watches from this Company which clearly stated, on their website, which were in stock and which were not.

For replica watches this site is overpriced but wanted to get it a try. Keisha Gomes contacted me under the email of Allen Smith and notified me that 2 of the 3 watches I ordered were not in stock. I mentioned I have never ordered form their Company and was extremely upset as to why they did not note that in their website and was nervous of such a big transaction. Response time to reply was long but finally got their response which stated...

Hi Hugo

I see you've quite impatient, I'll just cancel and delete your order at this point since under current circumstances of the Virus situation we don't need another additional headache from you

Thank you
Keisha Gomes

michaelt2176
1 review
0 helpful votes
May 12th, 2021

Purchased watch came in a timely fashion no complaints yet. Watch ran but stopped occasionally. Then it stopped al together. Emailed Kesha and she gave me instructions on warranty work. They said it would be repaired at no cost just ship it back and it would be repaired. It has been 2 months and no watch. I emailed Kesha and she replied stating the watch had been delivered and repaired and would be sending it back soon. Another month passed and now I get no responses to my emails. So I think I lost my watch. If I receive any email from Kesha I will update this review but right now I call AllswissWatch Co. A ripp off and I cant recommend any body to buy anything from them..

Tip for consumers:
better instructions on uploading files

Products used:
no never worked

Service
Value
Shipping
Returns
Quality
jackr188
1 review
1 helpful vote
September 8th, 2018

I've loved the fact that i received the watch however with slight delays which is why i've reduced to 4 stars instead of 5
Emails and chats including phone support was responsive and they never made me felt uneasy with the amount of support i received.
Watch's quality so top notch, just as advertised and we will definitely purchase from them again.

martam15
2 reviews
3 helpful votes
September 8th, 2018

This is my first experience with AllSwissWatch, and there's nothing else I can say, but that I'm extremely satisfied. My Rolex submariner watch arrived and it was better than pictured on site. Although replica, it exceeded my expectations. Extremely high quality watch. Also, the service was amazing and the delivery was fast. Keisha and Allen were very helpful plus very knowledgeable regarding the products they sell. I will definitely be purchasing another one from AllSwissWatch soon. Strongly recommended!

mikek675
1 review
7 helpful votes
April 17th, 2020

I WIRE TRANSFERED 5200 DOLLARS FOR SOME WATCHES FROM CHASE. THEY DISAPPEARED. I CAN SHOW PROOF OF EVERYTHING. SO, THEY WERE DEF ABLE TO COMMUNICATE EVERYDAY AND SUGGESTED I WIRE TRANSFER MONEY AND GET 35 PERCENT OFF MY WATCHES... I HAVE PROOF OF ALL THIS MIND YOU. SO I DID BECAUSE I SAW SOME GOOD REVIEWS ON HERE AND STUFF. I HAVE ORDER NUMBER AND CONFIRMATION BY CHASE ON WIRE TRANSFER. ONCE WIRE WENT THROUGH THEY SAID GIVE COUPE DAYS TO GET MONEY THEN THEY WILL SHIP... AND BOOOM BEEN A MONTH THEY DON'T ANSWER OPHONE OR REPLY TO EMAILS OR ANYTHING... NOW CHASE WON'T GIVE ME MONEY BACK BECAUSE I WIRE TRANSFERED MONEY TO SINGAPORE OR SOMETHING TAIWAN. I CAN GET MY WIRE TRANSFER RECEIPT TO GET EXACT BANK AND ROUTING THEY HAD ME SEND TO. I THOUGHT MAYBE IT GOT SHUT DOWN BECAUSE OF CORONA, THEY RESPONDED EVERYDAY BEFORE THEY GOT THEIR MONEY AND NOW MIA DAY AFTER IT CLEARED. BEEN A MONTH NOW... I FEEL SOO STUPID, NEVER FELL FOR SOME STUFF LIKE THIS BEFORE..

cochisep
1 review
2 helpful votes
November 2nd, 2018

I was looking for an Audemars Piguet Royal Oak Offshore and a Rolex for women. I wanted something perfect, so I chose the highest quality in both of cases and agreed to pay about 1500 for two watches. First of all, the mention "the watch you see is the one you get" is a lie. It is a lie because the watches are not in stock at all, and have to be ordered by AllswissWatch by their Chinese suppliers. And that will take a long long time before you receive your watch (if you order the corresponding boxes, it will take about 2 months). Anyway, as only a few models are in stock, some other models instead of the one you initially wanted, are systematically proposed to you. Don't do the same mistake I did: don't accept any alternative or you'll be at the end disappointed. Although I was not convinced by anyone of the various suggested models, I set my sight on a different one (no stainless steel strap available only fragile rubber one). In fact, I wanted a smart watch and I received a heavy sport one without any class. But it's my fault, I had not to accept a different choice. The second disappointing point concerns the mechanism. The watches are supposed to be a faithful replica of the original model outside and inside. If the exterior appearance is at a good level, the mechanism is supposed to be as the original one, an automatic one... It is not the case at all, in fact, this watch works only if you winder it, there is no automatic wind that supplies the manual functionality. And you imagine that this point is not mentioned on the site. When I asked to Keisha (quite kind but smart) some explanations about this problem, here is her respond: "Please wind it, I don't think you have a problem winding a watch for 10 seconds a day which makes the watch work for one full day do you?"... My conclusions: for such prices, buying original brand by auction appears as a better alternative. And keep in mind that a prestigious brand as Audemars Piguet is only known by rich people. That means that around you, nobody will pay attention to your watch, because they just don't know this brand exists. At the contrary a real connoisseur of these kind of models will see immediately this is a vulgar replica. To reflect before purchase.

ronaldm440
2 reviews
11 helpful votes
May 21st, 2020

I never receive my watch
Keisha scam
I send many email i pay with bitcoin 800usd i send mant message nothing

justing335
1 review
3 helpful votes
December 22nd, 2020

The Submariner I ordered was not available. Keisha offered me a similar alternative. I accepted and sent the payment to them.
Prior to shipping she sent me a picture of a third watch which was what they intended on sending me. I pointed out the error and Keisha apologized and offered me a discount on a future purchase. At this point I was concerned with the lack of professionalism with allswisseu, but I had already paid, and it was a Christmas gift so I agreed to the third choice.

The watch that arrived was not what I ordered. I cannot stress this enough, the quality was horrendous. The bezel didn't spin nicely and would stick. The crown was not the correct size and didn't thread correctly. Worst was the band, Keisha assured me it would be marked and sent me a photograph of a hall marked band. What I received was a watch band of the poorest quality I have ever seen. Not a band one would attach to any watch in the greater than $100 price range.

I emailed Keisha a list of why it was not an acceptable watch for the price and a request for a full refund. Her response sums up the soul of this company.

No apology, no acknowledgement of my unhappiness with the transaction. Just an email stating send the watch to the below address, when we receive it will will reimburse you.

I responded I will ship it to the address but allswiss must pay the $38 shipping fee. I'm still waiting to hear back from her.

I'm 90% certain I will never get my money back.

I will update my review with the end result.

mariam643
1 review
1 helpful vote
September 10th, 2018

Once again, Allswisswatch doesn't fail to amaze me with superb quality and great customer care.
I ordered for the second time from them and received my Hublot watch in peak condition. It even looked better than the photos provided, so I'm very happy with my new Swiss watch! Keisha and Allen were always available to guide me through the purchase process and answer any questions I had.
I warmly recommend Allswisswatch to anyone looking for high-quality watches, you won't be disappointed.

salvadora10
1 review
10 helpful votes
September 7th, 2018

Ordered 3 watches, one no stock and the others proposed change by them, refused that, cancelled the order, email accepting and saying refund will take place, that from 12th July 2018, no money, no answer to my phone calls requests, and emails. I keep the proof in my files... frankly worried... with this story. Are they reliable people? Do they pay some for some opinions? All the emails are signed by a certain Keisha Gomes...
Salvador Andreu - order 13610-1

rickd234
1 review
6 helpful votes
January 13th, 2019

The product is cheap looks fake and was falling apart just opening it up from shrink wrapped in plastic I asked the company to do a return they said no I told him I'd have to pass it to my credit card company they threaten me used foul language. They didn't stop there they looked me up under Facebook sent me a picture of myself I was actually blown And did everything they could do to try to hurt my reputation at this point I had to get a lawyer and involve the FBI fraud division did anybody experienced threats like that

chaabolar
1 review
10 helpful votes
August 16th, 2018

! Buyers beware!
I bought three watches from this site and they both looked so fake when comparing them to the real ones. I tried to reach out to the customer services department but they started cursing and calling me names! They also threatened me of listing my name under a child molesters' website! This is just a horrible experience and I wasted my time and money on those crappy watches.

marvins31
1 review
2 helpful votes
February 8th, 2017

Hello, il came across your site and was wondering, what is the difference besides swiss movement are Japanese watches from swiss?

kirsteno4
1 review
1 helpful vote
September 15th, 2018

Many of my friends advised me not to buy from online. I was definitely as skeptical, but I decided to try buying.
Keisha and Allen as well as Allswisswatch met my expectations completely. I'm just happy to get exactly what I expected.It's in a great condition!
I warmly recommend Allswisswatch to anyone who is looking for high-quality watches, you won't be disappointed. I'm sure.

jh323
1 review
14 helpful votes
July 28th, 2018

Cheap Chinese non-functional garbage that you'd not pay $20 for.

NOT the High-End Swiss watches that they advertise which is BS in itself as the Swiss don't make copy watches,

The real people on these reviews are likely the scammed customers. The other 5 STAR reviews are likely ones these muppets have put on themselves.

Do your research on these idiots and buy elsewhere from a reputable reseller.

Disregard any comments under this line

<----------------------------------------------.>

sarbb
1 review
7 helpful votes
February 10th, 2018

Check the response from their e-mail
Allen Smith (Allswisswatch.eu) <*******@allswisswatch.eu>
To **************** Today at 1:48 AM
Hi

Im sorry, we dont deal with Indians, you guys are $#*!ing $#*!s. The whole replica watches industry hates you $#*!ing Indians and youll probably receive the same kind of response from almost all sites.

Allen Smith

allens37
Allen S. – AllSwissWatch Rep

Hi

You aren't our customer, not sure why you'd make this up and post this here.

Thank you

alexav12
1 review
2 helpful votes
September 10th, 2018

Many of my friends said I shouldn't be ordering myself a watch from online stores because "you never know what you get", but now I've proven them wrong! I have just received my package with a very exquisite and elegant wristwatch and I really love it! The quality of the watch is really high and it fits my hand and my style perfectly! Also, the customer care service is really good and the guys are very nice. Definitely will be buying again from Allswisswatch!

claudiop25
1 review
2 helpful votes
May 3rd, 2019

Allswisswatch (www.allswisswatch.eu) is not a company but a criminal organization. It is a site created solely and exclusively to deceive, fraud, extort and steal the naive and unsuspecting people.
There is a plethora of complaints from your customers on several international denunciation sites and almost all of them are due to not receiving the purchased watch or not receiving refund or return for the poor quality of the watch and not receiving the amount paid. One of the sites is www.complaintsboard. Com/complaints/allswisswatchcom-review-big-scam-fraud-seller-c505760. Html#comments
I bought 2 watchs on 10/11/2018, through Order #14613, and I did not receive the product or the refund until today, 5/2/2019, almost 6 months after the purchase, despite dozens of emails and complaints on the site. I have all the documents of the purchase and of all the complaints that I have made. Allswisswatch's e-mail is *******@allswisswatch.eu
I am retired, I am 72 years old, I live alone and due to the very difficult situation I am working on reselling watches to buy medicine, food and to pay rent. I'm just making these complaints because I've never been through so much cheating, hypocrisy, lies and dissimulation as this gang got me through.
We, the buyers and consumers of global e-commerce, beg for any government entity or consumer protection agency to severely stop and punish Allswisswatch fraud and crime practices for serious and honest citizens.
These occurrences are no longer a case of Complaint, but a case of Police.

albertoe10
1 review
4 helpful votes
January 5th, 2019

Be aware, this is fraud, you will never get you watch, good reviews are FAKE, they will keep telling you that your order is on the way, for months

christinab212
1 review
12 helpful votes
August 16th, 2018

! BEWARE!
I got 2 watched for 1250$ they were broken and terrible quality. I complained and they never responded so I disputed the charge. So they sent me an email cursing at me, posted my name as a child molester, and sent me viruses.

Q&A (15)

Answer:

Hi There, delivery time is roughly 2 weeks, please visit our site www.allswisswatch.eu or call us at the numbers listed on the site for a quicker response. Thank you

By Allen S.,
See more answers (4)
Answer:

Hi There, we do deliver for sure and we have over 100 good reviews proving as such. Thank you

By Allen S.,
See more answers (3)
Answer:

Hi Robert I'm sorry for that, you could give us your number or email and we'll be in touch with you or best, call us anytime from 9-5 NY time Monday-Saturday Thank you Allen Smith

By Allen S.,
Answer:

Hi, Please contact us at sales@allswisswatch.eu or call us through our support numbers on our website for a wonderful support experience. Thank you Allen Smith

By Allen S.,
Answer:

Hi, Please contact us at sales@allswisswatch.eu or call us through our support numbers on our website for a wonderful support experience. Thank you Allen Smith

By Allen S.,
Answer:

Hi The watch is in stock Thank you Allen

By Allen S.,
Answer:

Hi, Please contact us at sales@allswisswatch.eu or call us through our support numbers on our website for a wonderful support experience. Thank you Allen Smith

By Allen S.,
Answer:

Hi Omar, For order related questions, please all our store or email the store directly since we do not have a staff monitoring this page on site-jabber on a daily basis. Thank you Allen Smith

By Allen S.,

Can’t see your question? Ask to get answers from the AllSwissWatch staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

The best quality of Swiss made replica watches from several leading brands from Rolex, Cartier, Audemars Piguet, Panerai and several more with free shipping worldwide and worldwide warranty on all watches.

Company Representative

allens37
Allen S.

How do I know I can trust these reviews about AllSwissWatch?

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