• ALT Fragrances

ALT Fragrances

Is this your business?

Overview

ALT Fragrances has a rating of 3.1 stars from 68 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ALT Fragrances most frequently mention customer service. ALT Fragrances ranks 23rd among Perfume sites.

  • Service
    44
  • Value
    45
  • Shipping
    45
  • Returns
    35
  • Quality
    46
Positive reviews (last 12 months): 31%
Positive
9
Neutral
0
Negative
20
20
See all photos
How would you rate ALT Fragrances?
Top Positive Review

“Will buy again 100%”

CosmicSW C.
4/13/24

As someone who typically is quite cautious dod buying fragrances online due to not being able to smell them in person, I was pleasantly surprised with ALT fragrances. The descriptions on their scents are quite helpful when looking for a scent that would best match what you are looking for. At the time, I ordered both a bottle of "Mistress" and "Petal explosion" both were beyond my expectations and smelled amazing.

Top Critical Review

“Terrain, executive, farouche, Grabel and cherry smash”

Jessie K.
2/3/24

I would not recommend this company or buy from them again. Glass perfume bottles are not packaged appropriately. All my boxes looked liked crap, which is not something you want to see when you purchase it brand new. When opening the boxes you notice right away that the spray nozzle is not screwed in tight. Three of my bottles needed to be tightened.

Reviews (68)

Rating

Timeframe

Other

Thumbnail of user jessiek105
1 review
3 helpful votes
February 3rd, 2024

I would not recommend this company or buy from them again. Glass perfume bottles are not packaged appropriately. All my boxes looked liked crap, which is not something you want to see when you purchase it brand new. When opening the boxes you notice right away that the spray nozzle is not screwed in tight. Three of my bottles needed to be tightened.

Thumbnail of user laurensteuer
1 review
0 helpful votes
April 24th, 2024

I ordered the Crystal 23, which is the Baccarat Rouge 540 dupe which smelled amazing and I absolutely loved it. However after a few times wearing it, I developed a terrible rash on my forearms that lasted not days but WEEKS! When I reached out to the company, they took down my review and offered me 15% off a future order. Ummmm...why the he** would I order anything again from them? Thanks but no thanks. RIP OFF.

Products used:
Crystal No 23

Service
Value
Shipping
Returns
Quality
Thumbnail of user aprilc704
1 review
6 helpful votes
January 9th, 2024

I received my package today and this stuff is garbage and does not smell anything like they said it was supposed to smell like and now I find out that I can't even get a refund only a store credit. Someone please help me with a way to go nationwide to blow this company out of the water.

Tip for consumers:
I think this company is a total scam.

Products used:
ALT CRYSTAL NO.23

Service
Shipping
Quality
Thumbnail of user bubbys
1 review
5 helpful votes
December 22nd, 2023

I would not recommend. I placed the order on december 11th and the website says 1-3 business days. It's now the 22nd and haven't even received a confirmation email nor a tracking number. I spent 100 on 3 bottles and haven't gotten my product or even an email. No number to contact anyone, just an email that they don't respond to. Will never order again

Tip for consumers:
That you have to make an account

Products used:
I did not receive my product

Service
Value
Shipping
Returns
Quality
Thumbnail of user gagebelk
1 review
0 helpful votes
April 13th, 2024
Verified purchase

As someone who typically is quite cautious dod buying fragrances online due to not being able to smell them in person, I was pleasantly surprised with ALT fragrances. The descriptions on their scents are quite helpful when looking for a scent that would best match what you are looking for. At the time, I ordered both a bottle of "Mistress" and "Petal explosion" both were beyond my expectations and smelled amazing.

Products used:
Perfume

Service
Value
Shipping
Quality
Thumbnail of user joem3460
1 review
0 helpful votes
April 27th, 2024

Very impressed with the fragrances I have purchased thus far. The Sauvage inspired is really nice. I will be buying more in the future. On top of which I am also very impressed with the customer service. I had a little glitch with a delivery and ALT was on it immediately much to my satisfaction. Things can often go wrong it's how a company responds that makes all the difference.

Products used:
Cologne

Service
Value
Shipping
Returns
Quality
Thumbnail of user mo257
1 review
6 helpful votes
January 2nd, 2024

Here are a few key points to note:

1. They only offer store credit, no refunds.
2. There is no contact number provided.
3. Store credit is only available for non-sale items, and no cash/credit card refunds are offered at all.
4. Store credit for another item is a possible option but there's restoring fees, etc. But they have to acknowledge they received return to initiate exchange or store credit.
5. There is a 14-day return deadline too, and you are responsible for the return shipping costs.
6. Unknowingly, I purchased an additional $3 for shipping protection, but they themselves sent a defective product in poorly packaged condition.
7. Please be cautious of their aggressive advertisement on online social media.
I would also be skeptical of their website reviews. I left a 1-star review on their site, which was promptly taken down. This leads me to believe that all the positive testimonials about their product are fake. I feel scammed as the entire thing turned out to be a paid promotional scam. I got tricked by their marketing tactics.

Please refer to my comments about their scent below -
The items arrived in a defective and damaged condition. Please be careful when opening the box, as the spray caps easily came off due to them not being tightly screwed on. The bottles themselves are of poor quality.

I purchased three bottles of the same perfume (Crystal No. 23), but none of them had the same scent. One smelled like a medicine cabinet, with an oily consistency and a strong chemical smell that only lasted a few minutes, if that. Another had an alcohol smell and evaporated within seconds. The third one, which spilled on my hands and clothes, left me smelling like cleaning products one would use in a mechanic shop. It made me feel nauseous and sick, and it even ruined my dress by bleaching it and causing a hole. I felt like a walking advertisement for cleaning supplies with the awful smell, and it made my nerves feel weak. The harmful chemicals in the perfume caused a rash and hives, resulting in itching. Four other people who tried it experienced the same reactions.

The scent doesn't last, but the itchiness does. There should be a class action lawsuit against this company for the harmful chemicals they put inside their product bottles. This company needs to be shut down!

Tip for consumers:
BEWARE

Products used:
Alt Crystal No. 23

Service
Value
Shipping
Returns
Quality
Thumbnail of user shelbygermainsells
1 review
0 helpful votes
April 29th, 2024

I have places a second order from Alt Fragrances because they are absolutely incredible. The scents are identical to the "real deal". I am so excited to receive my second order! The customer service is also TOP NOTCH at Alt Fragrances. They respond quickly and are so very kind. I give this company a 10/10!

Tip for consumers:
Love Alt Fragrances

Products used:
Perfume

Service
Value
Shipping
Quality
Thumbnail of user natm60
1 review
0 helpful votes
April 11th, 2024
Verified purchase

So I've been buying from various perfume companies for a long time but haven't bought from the luxury brands because the prices are more often than not outrageous so I never really bothered even though I wanted to try them. When I found Alt fragrances they had a wide variety of dupes from luxury brands, while I was somewhat skeptical at first I was not at all disappointed. I ordered their mystery fragrance and received Gables, a dupe of Green Witch Village, my friend had a bottle of Green Witch herself and when compared it was almost indistinguishable. The team at Alt was very attentive and I received several kind and informative emails from them ranging from how to make the most of my perfume, personally thanking me for my first purchase, and when I had a question they responded quickly and kindly. My only points where I think they could improve is packaging and perfume cap choice, the packaging could be a little more secure within the box itself and I do wish the cap was a bit more secure, while I haven't had an issues I can see where there pop off caps could cause an issue leakage wise. Other than that, I highly recommend this brand, you get dupes that smell almost if not exactly like what their mimicking for reasonable prices, shipping is quick, and the team at Alt go above and beyond to make sure you enjoy what they have too offer!

Products used:
Perfume

Quality
Thumbnail of user dawnm1768
1 review
0 helpful votes
April 14th, 2024

Maybe 50 is an interesting age to discover your "scents". Treating myself now that the kids are grown and work is remote.

Someone kind gifted a parfum returning from a trip to Dubai, 🎁 ignighting a spark of interest and discovery. My income bracket is sufficient to purchase a few parfum/EDP a month, but, Alt offers a great, well, alternative.

The freedom of layering extracts vs commitment of parfum/EDP in this process is fun...plus having the ability to control longevity, blending experiments, and the cost of how many bottles will end up in the fragrance library are all benefits for choosing Alt.
Loving the references library that track original scents, blends, and the ability to bundle purchases.

Already have wasted money on parfums that will need to be rehomed. On the other hand, confidence in my future purchases offers peace of mind.

Thanks for the safe space to discover a whole new world for this vintage mom.

Tip for consumers:
Extremely attentive Customer Service Representatives make you feel special.

Products used:
Package set

Service
Value
Shipping
Quality
Thumbnail of user kerrym597
1 review
1 helpful vote
March 1st, 2024
Verified purchase

Do NOT order from this company. They are scamming thousands of people world wide. Mine arrived a few days ago and there is no smell. There is a hint of something but the smell is barely detectable. $60 wasted! And because they are outside the US (I think in India) they do not offer a refund if you are not happy with the product. That is what they told me on an email they sent me, after I complained to them. They said they only offer credit. I'm pretty sure all the good reviews on social media are bots. I've reported this company to the FCT Bureau of Consumer Protection for scamming people. You've been warned. This is a true review of my personal experience, and I want to warn others.

Tip for consumers:
The perfume doesn't smell of anything. There is a slight smell of something, but it barely smells of anything at all. I truly believe this company is scamming people. I paid $60 for this product. I've reported them to the FCT Bureau Of Customer Protection. They are not in the US. I think they might be in India. I complained by email to ALT Fragrances, and they responded by saying they do not give refunds. Only store credit, which I do not want. Why would I want to order anything else from them.

Products used:
I ordered perfume which cost me $60.

Service
Value
Shipping
Returns
Quality
Thumbnail of user christiansgeorge
1 review
0 helpful votes
April 9th, 2024

Shipping company must have damaged product. Made ALT customer service aware and was immediately compensated for the shipping company's mishap!

Service
Value
Shipping
Returns
Quality
Thumbnail of user nancya1821
1 review
3 helpful votes
February 21st, 2024

I just received their dupe for a Jo Malone Freesia and pear fragrance. It smells like paint thinner. It's horrible they don't take returns. They only take credits do not buy from this site.

Thumbnail of user carrieg413
1 review
0 helpful votes
April 11th, 2024

I have to be honest, most perfume in general do not stick with me long (including expensive ones). I have several Alt dupes and have been super impressed with the scents and longevity! Petal Explosion is a must! Also Bella Vita! You will not be disappointed 💗💗

Thumbnail of user adrianh278
1 review
17 helpful votes
May 3rd, 2023

All the rave reviews on their site are lies. I got the Creed Aventus dupe and it smelled like the cheapest dollar store cologne you could find. I wore it to work today after receiving it last night and my co-worker literally walked in my office and said "wow that smells terrible". That's what you are getting from ALT. I then found out they only offer store credit and no refunds! Then I left a 1 star review on their site that they promptly took down. Absolute scam and shady company. They got me...don't let them get you too.

Products used:
Cologne

Service
Value
Shipping
Returns
Quality
Thumbnail of user ilovemychis3
1 review
0 helpful votes
April 11th, 2024

The scent I nights smells absolutely amazing and lasts all day! I absolutely love it! It's a scent that I can wear everyday!

Products used:
Scent number 24

Service
Value
Shipping
Quality
Thumbnail of user devonm128
1 review
0 helpful votes
March 15th, 2023
Verified purchase

Let me start by saying, i was skeptical at first but by look at the all the 4 & 5 stars reviews everyone can't be lying. Long story short ALT and their amzing team are doing a wonderful job by providing long lasting, amazing smelling just as good as the other guys if not better, clean inspired by high-end colognes for people out there like my self who don't need to break the bank to smell good. If you're a skeptic like I was you definitely wouldn't be disappointed. I already added a 4th bottle to my collection.

Thumbnail of user ricka402
1 review
0 helpful votes
March 2nd, 2023
Verified purchase

I placed the order on 02/16/2023, Within 1 day It showed shipped and delivered the same day, honestly I was concerned. I contacted customer support.They emailed me back within an hour explaining Somehow the tracking information was in error, occasionally things happen. They sent me a new tracking number and it kept showing no updates or status. Then the order showed up in the mail on 02/28/2023. The product was as expected and there was a free sample of another product.

Tip for consumers:
Be patient

Products used:
All of them

Thumbnail of user tammyc961
1 review
2 helpful votes
March 10th, 2023
Verified purchase

I saw ads on Instagram & Snapchat & decided to give it a try. I ordered Flowebomb(petal explosion), Chance by Chanel(Fortuna), Baccarat Rouge 540(Crystal no 23) & channel Bleu (Bleau). I have ordered Libre by YSL as well. But I will only buy from ALT from now on, the scents are amazing & I will be posting about them on my social platforms because the might smell better than $300 bottles.
I find spraying in my hair makes the scent last all day. Wrists are too close to hands & the scent gets washed off every time I wash my hands. 100% don't miss out.

Tip for consumers:
Use your own experience of how the product works for you. I might not like every scent but there is a perfect scent for everyone.

Products used:
Perfume from ALT

Service
Value
Shipping
Quality
Thumbnail of user lillianf107
1 review
5 helpful votes
November 14th, 2023

I received my bottle of ALT CRYSTAL yesterday and couldn't wait to wear it! It smelled like I just crawled out of a medicine cabinet! Sickening. It's a SCAM.

Thumbnail of user bethgeorge33
1 review
0 helpful votes
March 5th, 2024

Ordered the one that was suppose to be similar to Chanel no 5. It was nowhere near that scent. I would rather pay full price for the real thing as opposed to $30 for crap. Total ripoff!

Thumbnail of user jasonm3045
1 review
0 helpful votes
April 13th, 2023

I love ALT because of the quality but also it saves me hundreds of dollars! There really isn't a need to go out and spend a ton of money on designer and niche fragrances that don't last. I've tried ALT side by side with a lot of them and ALT always beats them in longevity! Boosts my confidence and smells great.

Products used:
Fragrance

Thumbnail of user sharonc2725
1 review
3 helpful votes
November 4th, 2023

DO NOT PURCHASE FROM ALT, JUST RECEIVED CRYSTAL 23 WHICH SMELLED ONLY OF ALCOHOL. SO FAR THE RETURN PROCESS HAS BEEN A NIGHTMARE! BEWARE YOU'VE BEEN WARNED!

Tip for consumers:
They don’t offer a cash refund just a store credit minus the postage!!

Products used:
The Crystal 24

Service
Value
Shipping
Returns
Quality
Thumbnail of user wolfz4
1 review
14 helpful votes
January 18th, 2023
Verified purchase

Their chemical content is hazardous to skin. Does NOT smell like they claim. More like after shave meets barber shop. Also charged me again two months later under "auto buy-again" I disputed the charge but guess what? No phone support and e-mail support is only for name sake. Do NOT spend your money here.

Tip for consumers:
No NOT buy from them please.

Products used:
NONE. Harmful chemicals gave rashes and hives. Tried on three different individuals.

Service
Value
Shipping
Returns
Quality
Thumbnail of user xavie2
2 reviews
1 helpful vote
February 18th, 2023
Verified purchase

I've been collecting fragrances for over 25 yrs. As a collector I've always been weary of dupes but ALT has completely changed that. I'm thoroughly impressed with this company. Their fragrances are spot on and their extensive collection is incredible. I've purchased over a dozen fragrances at this point. They have made it possible for me to have the collection of my dreams. I have some big names in my collection but they've allowed me to have the best of the best at a fraction of the price.

Tip for consumers:
Don’t hesitate to purchase the fragrance you’ve always wanted. It is spot on and as a collector I cannot tell the difference between ALT and originals. They stand by their product so if you happen to dislike a fragrance - they will work with you to make it right.

Products used:
I currently have 15 of their fragrances in my collection and plan on purchasing more.

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

How do I know I can trust these reviews about ALT Fragrances?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

3.1
68 reviews
Have a question about ALT Fragrances?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business