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I ordered the trial of Alucia. After realizing I did not like the product I called to cancel before my 14 day trial was up. I waited 38 minutes to talk to someone. I explained the product broke my face out and the customer service person continued to offer the product to me at 35% off, 50% off, then 70% off. I was told there would be a 9.98$ retention fee. I refused to pay the fee and offered to send the trial sample back. They refused putting me on hold. CS came back on and cancelled my order with no retention fee. I also asked why there was a second charge on my account for 1.98$. I was told it was a signing charge? I never signed anything. The product in itself doesn't allow you to use a base makeup. It will gunk up on you. When using the product alone, after it dries it leaves a flaky, white, powdery film on your face. Lesson learned.
I ordered the trial of Alucia. After realizing I did not like the product I called to cancel before my 14 day trial was up. I waited 38 minutes to talk to someone. I explained the product broke my face out and the customer service person continued to offer the product to me at 35% off, 50% off, then 70% off. I was told there would be a 9.98$ retention fee. I refused to pay the fee and offered to send the trial sample back. They refused putting me on hold. CS came back on and cancelled my order with no retention fee. I also asked why there was a second charge on my account for 1.98$. I was told it was a signing charge? I never signed anything.
The product in itself doesn't allow you to use a base makeup. It will gunk up on you. When using the product alone, after it dries it leaves a flaky, white, powdery film on your face. Lesson learned.
I'm embarrassed to say, I've been scammed. I write this to warn others about this company.
After seeing an interesting Facebook ad for Alucia skin cream, I signed up for their free trial. All I had to do was pay the $4.99 shipping and handling. I agreed to that and was immediately linked to another page for a free trial of Lumella Eye Serum. There was no backing out of the page. I should have immediately closed out the link, but I had already entered my credit card number. The scam red flags were waving. I ended up with a free trial of Alucia and of Lumella, for $10 shipping and handling.
When the sample sized products arrived, I found both to be the comparable to Elmers Glue. What icky stuff! I threw them away thinking, oh well, $10 down the drain. Two weeks later two $100 charges showed up on my credit card! It turns out that box I checked agreeing to pay the shipping and handling fee was somehow connected to agreeing to (unknown to me) "terms and conditions" of the trial offer. The "terms and conditions", as it turns out, state that if you don't contact them within 2 weeks, you're agreeing to pay what they claim to be full price for the products.
The product is useless, and the whole deal is set up to just cheat you out of $200. Learn from my mistake and avoid this company like the plague!
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