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In June 2020 I ordered a $300 pair of boots from this site. Their shipping policy states that they ship orders within 2 business days. I got an order confirmation email but no other communications at all. On the 4th day I called them to find out if my order was going to ship soon and they claimed that they tried to call and email me to tell me that the boots were on back order until September 2020. I never got a call or an email, not even in my spam folder. I asked for a refund which they did issue via PayPal. I feel like the only reason the refund was so easy to get was because I did pay with PayPal and they knew I could escalate a claim. (The whole reason I always pay unfamiliar sites with PP) Right before I wrote this review I visited the site to see if they have these boots listed as OOS or back order only and they don't. If you were to order some right now you would never know they were not in stock. I would never shop with this site again and do not recommend them to anyone. Pay the extra and shop with a reputable seller.
Tip for consumers:
don't use them.
Products used:
none.
Gain trust and grow your business with customer reviews.
Shelli,
I want to apologize and express my regret that you had such a bad experience on our website and with our customer service. I also want to explain that we ship most orders directly from the manufacturer and rely on them to keep good stock. Most of the time they do, which is why we are able to ship most retail orders like this within about 2 days. For technical reasons we are unable to indicate backorders on our website. I understand this can be frustrating in situations like this.
Getting back to you: you placed your order at 9:40 pm on June 15. The next morning we attempted to call and email you to advise you of the backorder. We have an email to you timestamped June 16 at 11:44 am. Unfortunately, you did not receive or see this email for some reason. On June 18 you called, we advised you of the status, and you cancelled your order. We issued a prompt refund. I don’t know why you feel the only reason we refunded your money is that we were afraid of a claim, but you are wrong.
If you would like to discuss this further with our customer service supervisor or with me personally, please call. Due to the covid situation, most calls are currently going to voicemail but we are checking our voicemail frequently and returning calls promptly.