Banner Grams

They advertise a "24 hour turnaround on most orders." I ordered a banner from them to welcome my husband home from Iraq. The order was made on 8/24. My credit card was charged for everything (including shipping) on 8/25.

On 8/31 I checked the status of my order. It had not even been sent for processing. So, I sent an email to their cancellations department (which is listed on their website). I also attempted to call their 281 number that I found online (not on their website -- they do not provide the telephone number readily), but it said that the line is not receiving calls. I let them know that I wanted them to cancel my order, since it had been SEVEN days since I originally sent it in, and it had yet to be processed at all. My order was just sitting there.

I never heard back from the cancellations line.

Cue to today, 9/13 -- I receive a banner in the mail. I had ordered it expedited 3 day shipping. So, if you do the math, my banner was SENT 10 days after I requested that they cancel it. Does it take 10 days to complete a banner? Does it take 10 days for them to get it from their design to their shipping department? No. Because it was sent from their design department. So that tells me that someone disregarded my cancellation request, since they'd charged my credit card already, and went ahead and made this banner and sent it to me.

Do not use them. Their processes and procedures are suspect, to say the least. I should have realized when my card was charged for the full amount (including shipping) before the sign had even been made, not even shipped. Most places do not charge until the product is made or sent. Bad, bad.

21 days total to get a sign created and shipped. Even after I attempted to cancel it. And, no, your "one hour notice on cancellations" doesn't count as a warning, since you clearly state that the reason for the 1 hour rule is due to the fast processing. This obviously was NOT the case. Someone could have cancelled this order. But someone had already charged me and did not want to lose out on the $90 they got for a piece of paper.

Never received my banner. No answer to emails, never answered their phone. Of course, I was charged right away. Total fraud!