Blue Cross/Blue Shield

Never use BCBS of Tennessee they are the worst company around.
By the time you pay through premium and deductible you will be homeless.
What really makes me mad is when they don't help and ask if there is anything else they can help you with, when they didn't help you at all.
Never use them ever.

Bonnie Sheridan extained $7,500 out of pocket expenses from an accident in Play Del Carmen Mex on June 28,2023. We filed for reimbursements on Aug 1,2023. To date no response from BCBS even thought I have called repeatedly and giving no real reason why no payment has been made. I have talked to several CS Reps, whom I could name but won't here, and was told they would call be back but have not. If you are thinking about changing to BCBS...DON'T. They are a scam and will not reimburse. Customer service reps are not trained and give false information. BEWARE!

Worst experience ever.the customer service here is less than one star they need to fire everyone and start over they did not know there job well enough to find me a dentist.there easiest job and 4 different Representatives could not help.don't use this company for anything!

We have had BCBS for about a year and I've never had this many issues with an insurance company. I have spent way too many hours on the phone getting the SAME bills corrected over and over again with no result. It has been an absolute nightmare dealing with Bluecross Blueshield and with the amount of money we are paying to them it's not worth it. Save yourself a few hundred headaches and go with another insurance company.

So marketplace decided to take back my tax credit for health insurance and being broke and redacted my allotment for said health insurance. Well they didn't tell blue cross blue shield but blue cross blue shield still wants their money but they should also know I can't afford that hence the marketplace health insurance with the astronomical deductible.
I'm trying to pay off what I can but I can either pay the billionaire profit health care corporation of blue cross blue shield the full payment a small amount or nothing and nothing is the winning option but I also lose my health insurance indefinitely. Make it make sense America. I hate it here. I might as well die its cheaper for me at least. Not anyone who has to bury me.
*mic drop*

I am currently in a class action lawsuit for the last 3 years. BCBS price gouged me for 10 years and caused tremendous stress and financial strain on me and my family. It has been decided BCBS was price gouging but I will only be reimbursed a fraction and this is unacceptable. My quest now will be to inform every person; business owners, companies of their greed, corruption and incompetence. I will complete every survey and review possible If BCBS wants to stop me from informing the public for the next 20 years I suggest they reimburse me and make it right. Robert Pinter

Move on to another carrier. They are no help, constantly bothering you with nonsense regarding prescriptions, no doctors. The concierge team is a joke! They do nothing but file complaints that never get resolved. So sorry I went with them!

This is by far the worst coverage from health insurance that I've ever had! They deny medications that I have been using for years under other carriers without a problem. They refuse to replace my five year old CPAP machine because they say I don't need it because my apnea isn't severe enough. How can they determine that without knowing me nor my doctor? And why is that their decision? The customer service is awful. You have to wait for a half hour or more to speak to someone and then they give you attitude. I am a few years from retiring and I wouldn't buy this carrier if my life depended on it. I am so disgusted and feel uncared for. I am terrified of the thought of future health issues that BC/BC won't cover.

Norfolk foot and ankle group charged my insurance for a l4361 walking boot, ots (short boot) $380 after insurance pays their part- they want me to pay $64 for what they wont cover. This boot all day long can be found on the web $35-$45. I call #bluecrossblueshield federal to say why should i get stuck for paying for this boot when you were overcharged by norfolk foot and ankle group! Never again will i buy any medical product before researching it! Dont get douped yall when this place says your insurance covers it and then they go to charge them so high for it and you still pay for it in the end plus some!

Yesterday, June 6 2023, BCBS gave me new iDirectory of Providers for occupation therapy as of 6/1/2023. I called two from UW: one had become a doctor and moved to Rochester years ago and the other moved out of area some time ago. Looked at next 7 on list…all are for pediatric care. Not up to date and not useful! Beware. Your doctor may be covered but those referred to may not be covered.

I would have give 0 stars but not an option. Worst HMO. Strongly advise against selecting them if given an option. Poor customer service. Impossible to sf peak to anyone. Co-pays unreasonable. Lamentable.

Ridiculously expensive and difficult to work with. I have been to the doctor a total of 4 times and owe around 8 thousand dollars because my visits and meds aren't being covered, even though I have been violently ill. Pure waste of money.

The WORST insurance company to work with. They do not inform you of any changes, no mail, no email, nothing. They are extremely unhelpful and do not stand behind anything they say. I will be cancelling all insurance through this company today.

If you require anything other than a physical be prepared to pay out of pocket. From rxs to services. They cover a whopping $5 off short term inhalers. For us paying 650. A month. And 4000. For our deductible. They refused to cover 3 long term inhalers even after speaking directly to my husband's physician.

If you have any prescriptions Blue cross blue shield is the very worse.
I have only been in since July and every month I have had to appeal every medication my dr has prescribed. Look closely at the amount the cover 4600 for a year only lasted 3 months now every thing is out of pocket. Only for millionaires.
Run

I paid a specialist out of pocket after fleeing my abusive marriage. I begged BCBS to update my address but they refused UNTIL I filed a report with the BBB. However, they cut a check for reimbursement and MADE IT OUT TO MY ABUSER. That's right. Victoria Knight and Christopher Sollena took my money and mailed it to my abuser. I have filed multiple grievances to get the issue resolved but Victoria and Christopher are certain it is my fault they refused to update my address (and admitted that BCBS is so sexist they only mail checks to the husbands). If you are a woman, get your health insurance anywhere else.

-lack of response from Mgemt when messaged by cust ser that customer has requested to speak with them
-claims are bounced between dental/medical with no payment approved after multiple surgery pics, bills etc continued to be provided (note: surgery needed due to medical issue missed by pediatric dr which caused speech/gum issue in toddler) per dental specialist and pediatrician they have seen this bouncing multiple times with other patients are patients expense by BCBS
-primary dr changed on patient accounts without notification sent to customer/patient causing patient/customer to pay co-pay that was not explained (note: internet shows primary dr is a specialist in his field of family/senior health - BCBS stating primary general family Dr is a specialist so co-pay required. This dr has been patients Dr for two yrs with no previous issue with BCBS last year

9/22/23 the number i called: *******500

I'm just here to write a complain about michelle. She was rude,didn't let me speak and acted like i was in the wrong. I was already in so much stress and she kept telling me that she "can't go back and fourth" just because i called them like 4 times. I'm not calling you guys because i think it's fun and i want to waste your time, i needed help with a bill and i didn't understand much, there wasn't any reason for Michelle to treat me like i was her child … She needs to go in training and learn how to deal with customers. I wasn't rude to her at all i just wanted some help.

Ridiculous deductibles and try to avoid paying. Really bad. Look elsewhere for coverage unless it is the only insurer in your county.

This insurance company will find any and every way to kick out paying for anything. Be careful, they said "anything,.I Repeat, ANYTHING that punctures the skin is considered surgery"-- I went to a Dr. That does colorectal exams and that was billed under code that was once a routine exam, AND is NOW considered a surgery.
Also, Every time I get bills from Blue Cross of FEP blue the employees are difficult to deal with. HORRIBLE COMPANY W Even more disgusting rude, obnoxious employees. And don't even get me started on their ridiculous Nurse Help line. That doesn't help with anything, Their default is GO STRAIGHT TO THE ER!

As soon as i can i am cancelling my companys medical insurance with BlueCross and going elsewhere. I have been with BlueCross for over twenty five years. But the decline in quality, product and customer service has sunk so low i can no longer tolerate them.

My daughter is dying from drug addiction. Put her in rehab, just for them to kick her out in a week saying outpatient should be fine. She's down to less than 80 pounds and was running away constantly. I appealed, they charged me 3000 dollars for the days that I was appealing, kept her one more week and kicked her out. Tried getting her into another place, The BCBS caseworker, Saba told me that one in arkansas was covered. I had her transported from JDC there, just to be called the next day saying that she was denied because she didn't have an arkansas caseworker. Seems Saba doesn't know anything about how this works. Maybe train her better. My child is dying.

AS someone who works in the healthcare industry, prior authorizations and insurance connect is very important. BCBS is the ONLY insurance company that I have MAJOR problems with. I constantly get transferred after being on hold for 25 min to 5 different reps who then tell me they can find the member in the system at all. It takes me all day to do an auth that would normally take minutes with other insurance companies. It is so frustrating not getting anywhere with my BCBS patients. There's multiple phone numbers, multiple transfers and then they end up disconnecting the call after all of the information has been given 5 times to 5 different reps. Something has to be done with this. There should be 1 number for BCBS insurance. This is insane. Being told the member doesn't exist while looking at they're plan which says eligible is mind boggling. PLEASE SOMEONE DO SOMETHING ABOUT THIS ISSUE. I CANT BE THE ONLY ONE WHO SEE THIS