BelleLilly

I purchased a pair of shoes and a few other clothing items. The shoes I received looked nothing like what was pictured online! They are a cheap knock off at best. When I tried to return this item and another two shirts they said they wouldn't take them back. I only ordered from them because it states on their website "If something doesn't meet your expectations, we're committed to doing our best to find a solution" This is 110% false! When I sent pictures of the shoes they stated "We have checked the pics you sent, according to your description, there are not many differences between the real product and description. Due to the different shooting light and the computer monitors, there could be tiny chromatic aberration" They blamed the huge differences in lighting essentially. They tried giving me a discount on my next purchase. I won't ever buy from them again so that does nothing for me. The most they would do for me is give me a discount or partial refund. I had two shirts I wasn't pleased with either and wanted to return them. All their products are cheap and rip very easily. Do yourself a favor and do not purchase any of their merchandise! Absolutely terrible customer service! The images below show what I got in the mail compared to what I ordered. The heel, quality, and color are all completely different. Another person I spoke to had a similar problem with the same exact pair of shoes and they blamed the differences on production batches being slightly altered.

All my items were too BIG and I could not exchange them They forced me to keep and said I would have to SHIP back to CHINA myself. HORRIBLE EXPERIENCE. I will never order from them again and will make sure none of my friends use as well!

Stay away from this site. Never got my products or a refund. Worst customer experience with them. I will never ever in my life order or wanna know from them

I found this ad on Facebook, thought I'd give it a try. I've ordered from SHEIN and ROMWE which are also china clothing sites and my items came in less than 2 weeks. About 10 business days at most, well I ordered 2 items, a shirt and dress from
Bellelilly and it's been a month and 3 days and I have not received it. No tracking info given and when I contacted them they said it takes 10-25 days even though the status said shipped 2 days after placing my order. Will not ever order from them again. Tried contacting them again and asking for a refund and just cancel my order since I still have not received it 34 days later. If I could rate them 0 stars I would.

I am not one to care really on quality... but if I take the time to leave a review, you KNOW the quality is BAD! I ordered a shirt and dress from Belle Lilly, and it looked like a beginners sewing class made my clothes. Also, the material was advertised as being like a knit/tshirt material... when it arrived, it looked like a weird, thin, silky material that was SUPER small. I wear a large in shirts mostly, but this could have fit my toddler. No joke. They also use pictures from other boutiques to advertise the clothes. Trust me, YOU DO NOT GET WHAT YOU ORDER.

Spent over $200 on Dec 4th and NOTHING!
Paid with PayPal so hopefully I can get my money back.
DON'T BUY FROM THEM!