• BeMonogrammed

Overview

BeMonogrammed has a rating of 4.08 stars from 13 reviews, indicating that most customers are generally satisfied with their purchases. BeMonogrammed ranks 35th among Personalized Jewelry sites.

  • Service
    4
  • Value
    4
  • Shipping
    4
  • Returns
    2
  • Quality
    4
See all photos

What reviewers want you to know

Positive highlights

  • Customer service went above and beyond to get it to me (after I begged a little).
  • I ordered the Bar Necklace like the one that Andi on the Bachelor wore.

Critical highlights

No critical highlights yet

How would you rate BeMonogrammed?
Top Positive Review

“Great service”

Mal S.
9/11/20

Fast service. When I placed an order for a ring I made a mistake on the size. Contacted them right away when I realized it and they corrected the order. Ring is beautiful. Great work.

Top Critical Review

“Terrible customer service/don't buy”

Joe E.
12/4/19

I ordered from the site twice. Let me start by saying the first time I ordered I was impressed on the quickness of the delivery. To say the least the gold plated vermeil necklace I got only lasted about 3 months before getting discolored and fading. The second order also shipped very fast but looked nothing like the first order in which I just placed a repeat order thinking I would receive the same necklace. Little did I know the font was completely different and they did not type the font the way I indicated in their "text" box (what you want your necklace to read) Now the only reason I reordered was because their cheap prices. I reached out to customer service and let them know that this wasn't what I was expecting since I ordered with them before. I reached out to customer service and they just blamed me for not stating I wanted it a specific way when they sent it correct the first time. There was no attempt to fix the issue or even please the customer terrible customer service and cheap materials do not order from this site! See picture for what I'm talking about. (New necklace in all caps on left old tarnished necklace on right) if you read the receipt you can also see the way the text I indicated the way I wanted it but it was still done wrong and I was told in my first complaint they can't do lower case when I already had an old tarnished one in front of me.

Reviews (13)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (4) bar necklace (3)
Thumbnail of user mals6
1 review
1 helpful vote
September 11th, 2020

Fast service. When I placed an order for a ring I made a mistake on the size. Contacted them right away when I realized it and they corrected the order. Ring is beautiful. Great work.

Thumbnail of user luannc
Be M. – BeMonogrammed Rep

Thank you for taking the time to share. We are happy that you love your ring!

Thumbnail of user joee105
1 review
3 helpful votes
December 4th, 2019

I ordered from the site twice. Let me start by saying the first time I ordered I was impressed on the quickness of the delivery. To say the least the gold plated vermeil necklace I got only lasted about 3 months before getting discolored and fading. The second order also shipped very fast but looked nothing like the first order in which I just placed a repeat order thinking I would receive the same necklace. Little did I know the font was completely different and they did not type the font the way I indicated in their "text" box (what you want your necklace to read) Now the only reason I reordered was because their cheap prices. I reached out to customer service and let them know that this wasn't what I was expecting since I ordered with them before. I reached out to customer service and they just blamed me for not stating I wanted it a specific way when they sent it correct the first time. There was no attempt to fix the issue or even please the customer terrible customer service and cheap materials do not order from this site! See picture for what I'm talking about. (New necklace in all caps on left old tarnished necklace on right) if you read the receipt you can also see the way the text I indicated the way I wanted it but it was still done wrong and I was told in my first complaint they can't do lower case when I already had an old tarnished one in front of me.

Thumbnail of user luannc
Be M. – BeMonogrammed Rep

We did check on this issue for Mr. Espiritu. We do have an order from this customer dated nearly 3 years ago, 2/17/2017. We did override our font offering that is featured on our site for that item, per his special request referencing a note entered as "all lowercase letters if possible". While we can not always honor a special request, we do so whenever possible. Although this is the first time we are communicating with Mr. Espiritu about the order placed 3 years ago, and have never received any complaint or concern about the plating until this review, we can state that we are always happy to offer re-plating of any item that may require that whether in or out of warranty. This information is available on our site at www.BeMonogrammed.com. Mr. Espiritu apparently placed an order recently at a sister site (not placed at Be Monogrammed - Mr. Espiritu can double check his invoice for the website ordered from). We understand from them, that there was NOT a note entered with that order, as he did with his order placed with us, requesting a font other than is specified on the site. This font is reinforced with photographs of what should be expected. Customers enter their personalization text in any combination or variety of "upper" or "lower"case text, but the item will always be produced only as featured which is a capital Gothic font (photo of the only font expected featured on the site). Any special request addressed in the notes, or requested in a pre-order email correspondence, is always considered if it can be accommodated. Hope this information is helpful.

Thumbnail of user nancyw175
1 review
6 helpful votes
April 9th, 2018

A group of us got together to purchase a "remembrance" gift for a friend who was turning 70. After much research, we settled on the Gold Big Slim Monogram Necklace with the Long and Short Chain from Be Monogrammed. It was a perfect choice! The ordering was easy, the gift arrived in plenty of time and was absolutely beautiful! The recipient was thrilled with it. It turned out exactly as pictured (although with different initials) - it was delicate, arrived in a gift box, and our whole group was thrilled with the purchase. Thank you!

Thumbnail of user amandab267
1 review
3 helpful votes
April 19th, 2018

I wanted to take the time to thank you for the 100 emails back and forth! I really appreciate the customer service! The necklaces are gorgeous and my daughters name is perfect! Again, I really appreciate your help!

Service
Value
Shipping
Returns
Quality
Thumbnail of user camilled17
1 review
7 helpful votes
April 8th, 2017

The necklace was exactly what i wanted and how it looked in the pictures. I was inspired to get it when i saw kim with the Nori one. I got a 3-letter name on gold vermeer with 16" chain rush shipping. It came in about 2 weeks. It feels like good quality and it looks beautiful! The chain is thick like the picture (3m) and i'm very happy with it! Also very high quality clasp.

Thumbnail of user kennethb88
1 review
8 helpful votes
April 10th, 2017

I ordered a script name ring for my wife for her birthday and was concerned I would not get it in time and worried about the quality. Placed a call to the Owner of the site and she expidited the order for me and I received it long in advance of my wife's birthday and was very surprised and pleased with the quality

Service
Value
Shipping
Quality
Thumbnail of user janeanc1
1 review
2 helpful votes
August 21st, 2019

I purchased a pair of name earrings almost 2 months ago. I did receive my earring within the shipping timeframe; however, the name was bent on one if the earrings! Let me be clear, I love the earrings but the customer service leaves a lot to be desired! I'm having to check on the status of the repair, and the tone from them as if I'm bothering them! It's now going on 2 weeks since they've had my earrings back, and I'm not sure what's going on! I purchased a name product from someone else, the name was misspelled, they immediately apologized for the error, rushed production on the new order, and now I have that product... all in less time than this has taken! I'm truly unhappy right now! Not sure if I would recommend them as far as buying any product from them!

Products used:
I don’t have the product to use as of yet.

Service
Value
Shipping
Returns
Quality
Thumbnail of user luannc
Be M. – BeMonogrammed Rep

Hi Janean. Thank you for taking the time to review. The earrings were received for repair by our studio on 7/9. They made a decision to remake the earring rather than repair, based on your concerns. We have corresponded with you several times around this issue, including the last time just this past Saturday 7/17, in which we did let you know the time frame to expect for the return. Your new earrings were sent out 7/19 and received by you a few days later. We do understand how frustrating it is to wait for personalized products and apologize. Thank you for choosing Be Monogrammed.

Thumbnail of user karens59
1 review
10 helpful votes
May 6th, 2014

I could not be happier with my purchases from this company. I saw their products on The Today Show and visited their website. If you like jewelry and accessories, you will love this site. They have promotions and contests on their Facebook page all the time. I've order 3 items since December and every time they ship as advertised. I had an issue with a clasp that broke on one of my necklaces but they fixed it quickly and shipped it right back. The only problem I have with them is what to buy next! :)

Thumbnail of user arunb2
1 review
10 helpful votes
May 14th, 2015

My order for a personalized bar necklace was placed a little late for Mother's Day Delivery, but lo and behold, the necklace arrived on Saturday! Customer service went above and beyond to get it to me (after I begged a little). Very happy. The necklace was a gift to my mother and she loved it.

Service
Value
Shipping
Quality
Thumbnail of user lucyl14
1 review
12 helpful votes
November 3rd, 2013

Bought a monogram necklace last year and wear it constantly. I love it - only good things to say and I get compliments all the time. It came withing the time stated, and is beautiful. I just happened across this website when I googled to purchase another necklace from Be Monogrammed, for my Mom as a Christmas gift, and felt a need to say I was very pleased with my purchase. The name of this website is a little weird (i. E. SiteJabber) for saying positive things, but wanted to anyway... Lucy

Thumbnail of user jennam5
1 review
9 helpful votes
May 6th, 2014

I ordered the Bar Necklace like the one that Andi on the Bachelor wore. It was beautiful and arrived on time. I highly recommend and will be ordering from them again! I just read the review from the woman who had not even received her necklace yet and gave them a negative review. I don't know how you can give someone a negative review because you did not read their product description. It very clearly states "2-3 weeks shipping time". I hope you love your necklace as much as I do!

Thumbnail of user carlar4
1 review
9 helpful votes
February 22nd, 2014

OMG love, love my engraved bar necklace. Saw one on The Bachelor and had to have one. Its beautiful. I am sure some people are just never happy no matter what, but I can say I am.

Thumbnail of user laurag13
1 review
14 helpful votes
June 21st, 2013

I bought a cute acrylic monogrammed necklace from here. After waiting 3 weeks, it finally arrived in the mail. I did not even have it 24 hours and the chain broke. I could not reach anyone for the company via phone so I tried email. I was told to mail it back to a different company. I am STILL waiting on getting it back. LuAnn at The Purple Mermaid would only communicate with me via email and was beyond rude. She would not reimburse me for shipping or assist in any way. There are tons of places to buy these necklaces online--STAY AWAY FROM THIS ONE!

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From the business

Be Monogrammed features custom monogram jewelry in gold, silver and acrylic, personalized gifts, accessories. On trend celebrity monogram necklace collection

Company Representative

Thumbnail of user luannc
Be M.

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