Berrylok

I purchased this item on October 7, the estimated time was 7-15 business days. I received an email on October 16 my items have been shipped. The items did not come as expected and came more than a week later. I contacted the merchant on October 23,2019, through email because there is no phone available to call and this is the only way to contact the merchant. An email was sent to me to track the items. When I tried to track the shipping was not available. I contacted FedEx just like the representative said in the email. FedEx representative said the item was not shipped yet only a label was created on October 23,2019. I was supposed to receive the items on that day I contacted FedEx, October 23,2019. I sent another email the same day to the merchant to cancel the order for lying to me because the items were never shipped to me. I received an email saying the items were shipped to me and didn't. I have been contacted the merchant for so many times and did not pay attention to my email and what I am asking for and kept sending automatic messages to me repeatedly. I went on the website and filled out the form to contact them but keep sending me the same response back. The items still here in the box waiting from them. All I am asking them to provide me with a free shipping label to send the items back. Another situation, when I got the items, they were not what I expected. The items are made with cheap material and they did not fit me either. I was already changed my mind since the items never came, but when I received them later, on November 2,2019, I was hoping to change my mind, but they did not fit. I ordered size 8/ and half; the items are not the true size. I tried to contact the merchant too many times and did not comply with me to resolve the issue. The merchant knows exactly what they are doing to rip people of. Please do not reverse the money back to them. The items still in the box and I cannot wear them because they do not fit. They need to comply and send me a free shipping label to send the items back to them.
I just receive your mail on November 29,2019, which was on Saturday when I called you was closed on Saturday. I do not want to close this case and I do not want you to give the merchant free money for items I cannot wear. I need them to send me a free label and an address to send their items back to them. Order E*******