Bikenation.co.uk

Bikenation is a mobile bike repair business, I expected them to come to my house repair my bike then I would pay. Instead they took my bike away which I agreed to, not sure whether they put my bike in a van or a car however I believe they put it in a normal sized car. The repairs needed was a replacement rear tire, the chain was slipping Down the cassette and the disk brakes needed resetting. Now he offered me a cleaning service for the bike which he told me included taking the bike apart and cleaning it and the total cost of everything would be £150. Even though this was more than I was quoted on other bike shops, I went with it. I asked them to bring my bike back a day before I needed it which they agreed to which gave them 3 days in total.

Hours before they were due to drop the bike off they phoned me to let me know they didn't have the correct tire and I needed the bike for the next day. So I told them to put a different tyre on it. He returned the bike and I tested the bike over about 50 yards and the gears were still slipping. I mentioned this to the mechanic and his response was it would be fine. I also mentioned that one of the brakes hadn't been set properly, his reply was "you only told me to do one of the brakes" my reply was " why would I tell you to do only one of the breaks when I knew both of them need fixing" at this point I was so disappointed I just took my bike and left. On my first day of cycling the bike, the gears were knackered I couldn't use the bike again and I had to phone up bikenation to come and look at it again. I informed him the gears were even worse then when I gave it to him, even though he had replaced the cassette the cable and chain. He then text me back saying I will come out free of charge and check your bike as if he was doing me a favour. He came out and went over the gears again, I tested it and it was still not working his reply was if it works on a stand there must be something wrong with the bike. I said to him, when I first gave you the bike it was only slipping one gear now it's slipping most of them. I tested it again over 50 yards then the brakes started making a noise and again he didn't want to take responsibility. He then sorted that out and I took the bike and left. I used my bike for the first time to cycle my bike from Croydon to Tower Hill and my gears are absolutely ruined and I now have to go to Halfords to have my bike fixed and pay more money.

When Bikenation returned my bike, there was grease and dirt all over my bike and they only cleaned the frame and the wheels. Because of the rust that was on my bike after the clean, I asked him did he lubricate it, his reply was you need special lubricant to put on the bike. Bikenation will take off all the oils off your bike and will not lubricate it afterwards.

Do not go to Bikenation, If you want anything more than having your tyre changed and you do not mind having a completely different tyre to the one you originally had on your bike. I tried to support a small business and by using bikenation it completely backfired.