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Bitstamp.com has a rating of 3.0 stars from 1 review, indicating that most customers are generally dissatisfied with their purchases.
Bitstamp is quite functional and they have a website that can be easily operated by newbies without hidden fees of any sort. Even if they aren't completely topnotch as they should, they are reputable unlike the fraudulent brokers that keep looking for a way to convince you to make more deposits while only stealing your investments. Thanks to the likes of "fintrack. Org" that has always been efficient when it comes to financial recovery of stolen funds.
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