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    BracketsRus

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Trustpilot
2.5 / 5
Corporate Values

Overview

BracketsRus has a consumer rating of 4.41 stars from 270 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with BracketsRus most frequently mention next day, good quality and fast delivery. BracketsRus ranks 5th among TVs sites.

  • Service
    41
  • Value
    40
  • Shipping
    40
  • Returns
    16
  • Quality
    39
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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What reviewers want you to know

Positive highlights

  • Tv bracket was a doddle to fit, especially with the built in spirit levels, nice and sturdy construction.
  • The Wall Bracket for my LG TV arrived within 2 days of ordering.

Critical highlights

  • It is not possible to speak to customer service except by email.
  • They claim on the website "Free 24 Delivery" but I am still waiting after 3 days.
How would you rate BracketsRus?
Top Positive Review

“AMAZING”

Kiara J.
5/18/20

First off the website was easy to use and has a huge selection of TV brackets at amazing low prices After ordering the wrong TV bracket I panicked but with their outstandingly good Customer service the problem was resolved and I received my bracket the next day, I also received a part refund that came through a lot faster than expected, The quality of the product was also to an amazing standard, I would definitely recommend.

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Top Critical Review

“Shocking company”

Elizabeth D.
12/8/20

Awful company to deal with- no address or phone numbers given anywhere! Need to return an item but can't as I can not contact them to find out their address m! The only way of contacting them is via their suspect ‘One for everything' online form - which is never read and I don't believe goes anywhere! Absolutely disgraceful - I'm warning people NEVER order from these people! I've reported them to Trading Standards!

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Reviews (270)

Rating

Timeframe

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Reviews that mention popular keywords

tv bracket (25) customer service (19) wall bracket (14) excellent service (11) day delivery (12) great product (13) excellent product (8) 24 hours (4) great service (11) right bracket (6) fast delivery (19) 2 days (5)
kiaraj8
1 review
0 helpful votes
May 18th, 2020

First off the website was easy to use and has a huge selection of TV brackets at amazing low prices After ordering the wrong TV bracket I panicked but with their outstandingly good Customer service the problem was resolved and I received my bracket the next day, I also received a part refund that came through a lot faster than expected, The quality of the product was also to an amazing standard, I would definitely recommend.

elizabethd864
1 review
0 helpful votes
December 8th, 2020

Awful company to deal with- no address or phone numbers given anywhere! Need to return an item but can't as I can not contact them to find out their address m! The only way of contacting them is via their suspect ‘One for everything' online form - which is never read and I don't believe goes anywhere! Absolutely disgraceful - I'm warning people NEVER order from these people! I've reported them to Trading Standards!

sandram815
1 review
0 helpful votes
March 4th, 2020

Wrong item received. Do not respond to telephone. Have received 1 email despite sending many. Still no further forward. Stay clear

suzanneb273
1 review
0 helpful votes
April 27th, 2020

Wonderful service in this very demanding lockdown time. Bracket was sent out so quickly, and whilst we were prepared to wait a while, it came the next day. Very good quality, solid bracket, clear instructions. Very happy!

rosem646
1 review
0 helpful votes
April 12th, 2018

Brought a bracket to fit my tv but very disappointed that it did not work I ordered a flat wall bracket and all I got was loads of screws that did not fit the bracket and the bracket it self did not fit the tv as its said when I ordered it. I chose a flat wall bracket to fit a 32 tv Samsung but in the end we had to abandon as it did not work.
So I am out of pocket with a rubbish bracket I cannot use. Never again I will order anything from you rubbish.

lisah1357
1 review
0 helpful votes
June 22nd, 2020

I have ordered two brackets now from 'BracketsRus' & both have arrived quickly & safely. I would definitely order again if I need anymore in the future.

peterb381
1 review
0 helpful votes
April 25th, 2018

Ordered over Christmas so didn't get the next day as no-one was working over Christmas / New Year (but didn't say this anywhere). I bought 2 brackets, one was specifically for a 32 inch JVC TV and the bracket, despite fitting, comes up above the TV so you can see it popping up above the TV when mounted to the wall. We had a professional come in and fit it and he showed me why exactly it was going to pop out the top, so this definitely wasn't a fitting issue. In general, I like the company - the fact you can put in your TV type and be confident it will fit is great - just a bit gutted it's not a little more discreet (especially considering the price)!

daver506
1 review
0 helpful votes
August 22nd, 2020

Order delivered in well less than 24 hours, don't know how they did it. Item exactly as described and fitted tv perfectly

leel212
1 review
0 helpful votes
November 15th, 2019

Fantastic service, even though I havent bought anything for over ten years from them they still go the extra mile. I am on my 3rd TV on the same bracket and they sent me some screws on next day delivery free of charge to help me out

branl
1 review
4 helpful votes
August 22nd, 2013

I ordered my first bracket and I must say the service was pretty good. But the bracket didn't fit and I had to return it, at their cost. I was advised of another bracket that would fit but it was twice the price, I ordered it and paid the extra and it arrived quickly. However this one didn't fit either and I was asked to send photos to prove I wasn't lying. I eventually manage to get a full refund but only after having to explain and prove the issue.

richarda243
1 review
0 helpful votes
April 27th, 2018

TV Bracket arrived in good time packaging was seriously damaged but all parts were intact.
Now installed and looks good, would use BraketsRus again
Thank you.

warrene5
1,258 reviews
2,466 helpful votes
December 14th, 2013

Its always a bad sign when a company has a stack of shill accounts posting...
( I sure wouldn't deal with any company doing that!)

Why don't they have happy customers posting?

karins46
1 review
0 helpful votes
September 24th, 2019

Great service! Having bought a bracket from them 9 years ago, which was a good price, arrived promptly and perfect for the job, I contacted them last week about hanging a different tv on it and they could not have been more helpful. They responded immediately, advised me on everything I needed to know and generously sent me additional screws for the new tv.

kenc415
1 review
0 helpful votes
June 29th, 2020

Ordered Bracket 24th of April. It's now 29th of June. No bracket. Phone doesn't even ring when I call, though they never answered in the past anyway. No response to emails. Another Covid Casualty? Save your money. I was trying to give local business a chance rather than amazon. Lesson learned. Only cost 20 quid for the lesson.

richardc1038
1 review
0 helpful votes
October 3rd, 2019

Wanted a sturdy wall bracket to support my new tkitchen tv and found the ideal one on BracketsRus.

Ordered it on a Sunday and it arrived on Tuesday morning post free.

It is a great product at a very reasonable price, and was received in record time - very well done.

If only all purchases could be this easy!

chrisi194
1 review
0 helpful votes
January 11th, 2021

Ordered a bracket on Thursday with an emboldened promise on their website of "Free next day delivery". Four days later and nothing. Won't answer phone and direct to email query instead. Nothing back. I'd avoid.

Tip for consumers:
Do not buy from this company. Disappointment awaits.

Products used:
TV Brackets

Service
Value
Shipping
georges1689
1 review
0 helpful votes
December 8th, 2021

Terrible service.
Ordered a flat wall bracket for 55 " Samsung TV.
Knew bracket was arriving so took day off work to fit TV to wall. Wrong screws sent with bracket so was unable to mount TV. Their product ( the bracket that I order is advertised as Guaranteed to fit all Samsung TV's. Obviously this was not the case.
Contacted them on 24 November stating that the wrong screws had been sent and immediately received an acknowledgment to say they had received the email and would deal with it.
Today, 08 December and over two weeks later, I received an email from them asking me to send the model of TV and they would send new screws.
Because I had waited so long for them to get back to me I bought my own screws and fitted the TV.
Their advertising is false in that they said on their website and pictures that they guarantee that it would fit my Samsung TV and it didn't.
To take over two weeks to contact me to ask the model of my TV is absolutely unacceptable.
They then claim that their email system was problematic. Although they did receive my email over two weeks ago.
Use this company at your own risk. But if anything is wrong with the product or you need after sales or customer service then I'm afraid that based on my experience you will be very disappointed

Tip for consumers:
It’s a risk.

Service
Quality
kittyc22
1 review
0 helpful votes
October 28th, 2019

I wish I could do zero star. One of the worst customer service I have experienced. I have a Sony TV which needs special wall bracket as the back of it is not flat. I typed in the TV model and there is one bracket that is especially for that TV, I was very happy so ordered straight away. It wasn't cheap, about £30 with delivery charge. But when came to installing it, the bracket shape and the holes on the back of the TV don't match at all. So I contacted customer service, a guy called Lee responded that I actually need a different bracket for this TV which is priced at £60 and a £15 Sony screws set. So I said right if I order those ones instead, can they give me free return for the £30 one as it's not my fault they provided incorrect information on their website. Lee replied no' because the measurements are all on the page I should have checked before I buy. Seriously?! What's point of putting TV models on the page if they are totally wrong? Then I realised this is probably how they con people, in this case making me spend £100 on a TV bracket. Needless to say I'm never buying on their website again and will warn all my friends to stay away from them.

tonyb188
1 review
0 helpful votes
April 27th, 2018

I have fitted the bracket on the wall of a new extension which has thermalite block walls. This is not a complaint but these blocks are not suitable for the fittings supplied. I used threaded studs which I set into the walls and have made a very secure fix for the 55 tv. The bracket is superb and although quite pricey I think it is well worth it

walterd61
1 review
1 helpful vote
March 10th, 2019

Brilliant, Speedy efficient service... nothing was too much trouble to ensure satisfaction. Additional part required to complete my original order was dispatched and arrived just 24 hrs later. Well done.
W. J. D. Canterbury.

tome114
1 review
0 helpful votes
May 1st, 2018

Found the bracket I needed quite easily on the website and it arrived within 24 hours. Second time I've bought a bracket from them and both good quality. Latest one a bit fiddly to assemble (2 hands not quite enough!) but nice & sturdy.

victoriag111
1 review
0 helpful votes
October 18th, 2018

Ordered item on Monday and it's now Friday and still not delivered. So much for next day delivery. Tried calling them and emailing but no response! Terrible after sales service.

lesp4
1 review
0 helpful votes
March 13th, 2017

Received order within 2 days and when discovered not suitable received prompt refund. Would recommend.

richardb137
1 review
2 helpful votes
February 10th, 2015

Very reasonable bracket for a 40" Samsung flat screen. The bracket turned up very quickly as well.

The instructions could have been a little easier to follow and I had to make a little adjustment to the mount, but it does exactly what I need it to do.

Tip for consumers:
Best value for money and does exactly what you need it to do.

Service
Value
Shipping
Returns
Quality
anthonyb75
1 review
0 helpful votes
February 10th, 2015

Delivered the next day. Although one of their cheaper brackets it works OK

Service
Value
Shipping
Quality

Q&A (4)

Answer:

I have same issue. Placed order on Monday and it's now Friday still not delivered! They're not answering emails and tracking number they've provided isn't valid so the carrier can't locate item on their system. I'm not amused!

By Victoria G.

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About the business

FREE 24 HOUR Delivery on all TV brackets and TV wall brackets for home and office use.

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sarahp341
Sarah P.

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4.4
270 reviews
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