• Brandclub

Brandclub

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Overview

Brandclub.com has a rating of 2.9 stars from 2 reviews, indicating that most customers are generally dissatisfied with their purchases.

Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
1
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How would you rate Brandclub?

Reviews (2)

Rating

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Thumbnail of user miriamc20
57 reviews
40 helpful votes
May 18th, 2023
Verified purchase
• Updated review

I synced my accounts on here today and it days that none of my items qualified for unlocked rewards and that my total unlocked balance is 0. When I got to the cash out tab, it says that my total unlocked rewards is almost $9. I am still waiting to be credited for the 4 people that used my link to sign up a couple of weeks ago. I finally got a reply from customer service and they said that my account is under review because there is a lot of returns. Most of my returns are because a lot of stuff was never actually delivered to me or it was damaged in transit and was returned by the courier. They said I'd get my rewards after not having any returns for a while but if I don't get an shipment, I'm definitely getting a refund aka return. I'm not sure why I'm being punished for not actually getting stuff I ordered.
Edit, I'm uploading a video of what's showing for my account on here.

Tip for consumers:
Apparently you're not supposed to get refunded for not receiving stuff you ordered.

Difference in payout amount
May 5th, 2023
• Previous review

When I cashout, the app said it'd send me $7.50 but I actually got a little over $8. I'm not sure what the problem is but I've cleared my cache and the data for this app. I guess next time I cache out, I'll have to keep clearing the cache and data again to actually see the correct amount.

Cashing Out
May 4th, 2023
• Previous review

Cashing out is easy but they charge for PayPal. I was able to cash out today, 5/3/23, for $7.50. That's after they took $1.50 to send let me cash out my $9 that I've accumulated but my locked rewards have not update. It still doesn't matter how many times I sync my accounts each. I can't get the locked ones to unlock and some of them say I need to activate the retailers account that I'm using. I'm not sure what that means either as all my online retailer accounts are pretty old and have lots of purchases on them over the years. It just says to sync the account to activate the retailer but I've been doing that. The ones that say waiting on retailer confirmation mean they're waiting on them to be delivered. Which has already happened.

Tip for consumers:
I think they mean the retailer activation has something to do with the amount of purchases in your account. I have no idea how many that is but I wish there was an faq that explained that.

Not updating.
May 2nd, 2023
• Previous review

It is now 5/2 and I can't get some of these to update to where it says confirmed or available for withdrawal. The survey rewards aren't unlocked until you actually buy something from that brand and they limit you to 3 surveys a day. Cashout minimum is $10. My pending is now $2.26, locked is $49.29, total available for cashout is $9, and total earned is $60.55. But I haven't yet reached the minimum to actually cash out yet.

Rewards still locked.
May 1st, 2023
• Previous review

I just synced my accounts and it had me relink my target account and then told me I have no new rewards. But my rewards balance has gone up to $9 for the cash out and a total of $54.16, with 77 cents pending, and $44.39 locked. I still have not gotten a reply for cs yet.

Rewards
April 29th, 2023
• Previous review

I've connected my Target, Amazon, and Walmart account and so far, I've only gotten a total of $4.38 cash back. I've got $0.77 in pending cashback and $34.61 in locked rewards. It says I can do surveys for extra cash but that reward is locked until I buy something for that brand. I never got the sign up bonus, which is $20 and I've synced my accounts multiple times cause some of the rewards are locked until the retailer confirms it. Idk how to get them to confirm I got it. I've sent customer service several emails about that and haven't gotten a response yet.

Thumbnail of user brooklynmarcik
1 review
0 helpful votes
August 2nd, 2023

I like this app quite a bit. The locked rewards is my only reason I'm not giving 5 stars. I wish it was simple to unlock but now I'm waiting on the retailer to confirm my purchase. It's frustrating.

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