Brandy Melville

I was wrongfully accused of theft for a 5 dollars item at the store after I had repeatedly explained to the security guard that I did not step out of store and I was planning to pay for it before I leave the store. Not just my explanation was completely ignored, I was yelled at for no reason, accused of being a thief without any evidence, humiliated in front of every customer who were present at the store, and threatened by the security guard. Even though they realized that it was a misunderstanding after my friend talked to the store manager, they did not apologize.

I absolutely love Brandy Melville's clothes, so much variety, good quality, and fairly priced. Online shopping is a great experience, no complaints. On the other hand when I've been to the stores in person, there were many times when the employees were extremely rude. Wether it was paying no attention to me while checking out, not helping find clothes I aksed for, or overall a large sense of judgment when you walk in; the customer service is all in all unenjoyable, and very poor.

Tbh it was my first time at brandymellville yesterday.it wasnt so bad as people make it seem like. I have big and wide shoulders so some of the shirts were tight on the shoulder. But overall the shirts are really stretchy n amazing quality I love it. I don't recommend the pants because they're really small my sistsr is really skinny and they didnt fit her. Bit id youre plus-sized the shirts will definitely fit fs.

Terrible line ups, terrible service, rude workers. There's a useless security guard here in the front of the store… why doesn't he manage the line, make sure people are in the right line up, tell them how long the wait is expected. Seriously, there's already a mask mandated lifted here, why is there still a need to for this bull$#*!. I don't know why it's still my daughters favourite store… you are all a waste of time.

Some things I have from there are super cute, but they do advertise the wrong measurements for pants and their clothes become worn extremely easily. I had a shirt and immediately after I put it on there was a hole, I didn't cause it but it was there before I had put it on since I didn't hear or feel a tear. But I couldn't get it refunded since I wore it. So yeah. They also sent me the the wrong item multiple times.

We purchased the Anastaisa tie sweatpants ($35) on Saturday, Oct 7 while on vacation in New York (Soho store). When I washed them, the waist band string completely came apart (see photos below and attached). This was the response from their customer service! What a joke! We will never buy anything from there again!

I'm so sorry to hear that! Unfortunately, once an item's tags are removed, we can no longer accept this item as a return/exchange, particularly if it has been washed. Once an item is washed, the customer is fully responsible for the product.

I am low-key fat and I usually fit in most of this stuff! So please, be conscious of what you say on the internet. I am very aware that Brandy is " one size fits all" when they are usually meant for smaller people. I am usually a medium adult or even a large adult in size and I am 180 pounds and 13 years old and 5'1, but I still fit in most of these clothes because they are pretty stretchy. I just don't recommend getting pants/jeans from here because they are very tight and made for people who are size 0-2! Thank you!

Without question the worst customer service experience I've ever had. I've called several times to get an update regarding my order because they continue to cancel my order for no reason. No response on email. Every time I call it's somebody that's entirely incompetent who says that they can't help me that I have to wait for an email response. I've been mid-sentence and hung up on many times. Truly the most pathetic excuse for customer service!

Oversized zip up hoodie, zipper pulled apart from stitching after wearing about 3 times. Customer service said sorry, once you take tags off not their responsibility! Really not their responsibility to make clothes that last longer then a few days.

Very poor service. Stick to something faster and more reliable. Roll the dice and see if you get in 2-3 weeks.

The package I had ordered was delivered to the wrong address. I emailed and chatted with their customer service who said I would have to wait 15 days for FedEx to review my case before they could do anything. They had me send in photos of my front door where you can clearly see that is not the front door on the FedEx picture. I called FedEx who said that because Brandy Melville uses economy ground, not only do they not have a case open, they CAN'T open a case because it's the shipper (Brandy Melville) who is responsible for refunding or replacing my package. So not only and I now out $88.32, they lied about it. Horrible Customer Service! And the phone customer service hung up on me. As you can see in the picture, the house they delivered to is white and has a metal door. My house is light yellow and has a glass door.

My daughter placed an order which was stolen from the porch of our house. Footage of the thieves was provide and they could not even care. Customer Service would not even attempt to resolve the problem. Biggest waste of money. Never again will my family order any items from this store. Very disappointed with the customer service provided.

Their size expectations are embarrassing that they are so fragile with their image as anyone with a NORMAL BODY can't even shop here. "One size fits all" really means "we only want the smallest girls advertising our company, because we're rude and ignorant <3" I would give it no stars if I could

Very disappointed ordered some jeans one was too big the other one to small and it was the same size, besides that no return shipping label so ridiculous, never had that problem with other companies

One size fits all=one size fits small with this brand. They only have XS and S, occasionally M, but that's about it. Anyone who isn't skinny or doesn't appeal to societal beauty standards can't wear anything from this store. Discriminatory towards bigger bodies and fatphobic.

I LOVE brandy don't get me wrong but the 1 size fits all is so rude. America is not one size fits all and it is so rude to discimate over bigger people

I am 100% satisfied with my purchase! Their products are very high quality, trendy, cute, comfortable. Definetily one of my favorite stores ever <3

I ordered on December 5th so I could get these gifts by Christmas. When I checked, the order is "processing", whatever that means.

Next, I emailed customer service. No response. Tried their chatline - closed down. Tried calling - they aren't picking up.

EVERY OTHER ONLINE ORDER that I've placed has gone through and delivered. BM has not. Therefore, they win the Worst prize this holiday season.

Never, ever again.

I bought an XS item, they sent me One Size huge item and when I informed their mistake they said the item was sent correctly.
I had to pay shipping for a wrong item sent. And shipping again to return the wrong item, and they won't just do anything about it.
Will never buy from them again!

Such good quality and I love the styles of clothes. The one thing that annoys me is that they label their clothes as "one size fits all" when its really one size fits small

I ordered a top for my niece for x-mas direct from a link that was shared with me. I received the wrong color top because apparently if a color is out of stock, instead of saying it is out of stock it takes you to a different color. I tried to exchange it and they would not allow it without me paying return shipping and another shipping fee to get the correct item. Once I said I would file a BBB complaint they stopped responding to my emails. They didn't even bother responding to the BBB so I had to file a charge back with my credit card. My personal opinion is that the clothes are way overpriced and not great quality so with this customer service I can't imagine this company will withstand the test of time.

Melbourne store situated near an eating disorder clinic! Accidental? I don't think so given the target market.
Appalled at the fact the sizes primarily target x small and small.
Disgraceful

They send a terrible message with their one size clothes.
Even worse it is their policies and customer service.
If you want to cancel the order just after was made, they do not cancel it.
They do not send a return label, so you have to pay their expensive shipping again.
The customer service is terrible!
This store should not be in business.
There are a lot other stores that respect their customers and have good prices and reasonable shipping.
If they want to continue in business, they should change their policies and have better customer service.