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BuyTruckWheels has a rating of 3.9 stars from 10 reviews, indicating that most customers are generally satisfied with their purchases. BuyTruckWheels ranks 77th among Tires sites.
This has been a horrible experience buying wheels. I initially purchased the American force direct bolt alcoas. After not hearing nothing on a shipping date I inquired as to when they would ship. I was told they have no clue and could not give an answer they don't know when they would receive a shipment from India. Keep in mind they have had my payment of $2,300 for 2 weeks now... I said well do you have something comparable in stock. They recommended the northstar brand. I went with those. They shipped those I took them to be mounted, rim shop calls me saying they sent the wrong center caps, they sent the caps for a dodge with f 350 wheels. They sent out another set, these did not fit either. I said you know what forget the spikes, let's just go OEM, I'm sure they can't mess this up. WRONG! They sent the OEM covers, but they sent the front 2 without the hardware that secures to the lugs. Needless to say they flew off my truck within an hour of being installed. Fed up. I go to Ford to purchase the front covers $225, and ask for truck wheels to refund the cost. They refunded $60 stating that is what theirs cost. They F'd up 4 times and I still get screwed.
Tip for consumers:
Buy your wheels somewhere else.
Products used:
19.5 northstar Alcoa
Our front float tire wheel was leaking air and going flat because the wheel had developed a hairline crack. We needed a quick solution so we ordered a replacement wheel from Buy Truck Wheels on Friday and paid regular retail price for the new wheel along with a premium overnight delivery charge for FedEx of $255 for weekend delivery. Which they suggested we do. Saturday came and went with no delivery, then by Sunday afternoon still no delivery. I called FedEx and they explained the company actually paid normal ground delivery of $75 and that our order was set to be delivered on Monday, thereby having us miss a full day of work and pay. We are so disgusted! The saleman should have double checked our order as it was being processed as it was clear in our communication with him and listed on our invoice that we had paid for the new wheel along with the charge for overnight delivery. This is clearly someone typing up and order with no follow-up and it has bitten us in the butt. Get your act together Buy Truck Wheels!
Tip for consumers:
Be real patient if youre waiting on an order
Products used:
waiting on delivery of product
THEY USE SECOND RATE LTL FREIGHT COMPANY THAT DONT DELIVER OR ANSWER PHONE. WHEN I CALL SHIPPING MANAGER IM TOLD SORRY DEAL WITH IT. THIS IS THE WORST VENDOR IVE EVER TIRDE TO BUY FROM
I purchased some new 22.5" Alcoa wheels and tires for my RV. They arrived, but they forgot to balance them. So they offered to cover the cost to balance them at a local shop. And even an extra $100 for the inconvenience. That was excellent customer service. Then then asked me to send a pic of my rig with the wheels installed, and in return they would send me a "gift card". I sent in the pic, which they began using in their advertising... but did not send the gift card. I messaged them after a month and they said it "must have gotten lost in the mail". They assured me they send them out monthly, and I would get it then. So I waited another 2 months, and still no gift card. I emailed them again and they replied "You'll get it when we send them out again. Sorry we only do it every so often."... total brush off and total disrespect for their customer.
Ordered an aluminum wheel (by phone) on Friday and the representative said that the wheel would be delivered on Wednesday. Called back on Wednesday evening to follow up after the wheel didn't arrive. I spoke to Paul to find out the status of the wheel and they could not find the order. They found my phone call but the order was not placed. I asked if they could send me the wheel next day and he said yes but the freight would be over $100. I asked if we could split the freight since they fouled up the order and he said no because they would be loosing money. We have lost money and three days wait time on trailer that needs to be in the road. Worst customer service you could ever find. If you're in a hurry, don't waste your time.
Long story short I ordered the wrong product they did me right and I ended up buying another product instead for double the cost. Fast shipping. Made it easy for me. The adapters and very stout! Wheels I got are top notch also.
I called and talked to a gentleman named Paul. He was able to help me find exactly the wheels I was looking for. The shipping was free so we didn't expect to see them for a few days, but were extremely surprised the next day when they arrived in less than 24 hours after we made the order! The wheels were in perfect condition, exactly what we had ordered. I couldn't believe how fast they arrived. I would highly recommend this site for anyone who needs truck wheels.
I called and talked to Paul about Alcoa Dura Bright wheels and explained I wanted the latest EVO technology. Paul assured me that is what they would ship(Free shipping I might add), and in a few days, my wheels arrived Exactly as described. I am Very happy with this company, and Paul.
I attempted to order a wheel with a price listed as $0.00. Knowing the wheel was not free, I asked customer service how much the wheel was. They told me it depended where it was shipping to. I asked why, when the site has "free shipping on everything" in bold on top of every page. No reply. Sounds like a scam to me.
Update: I called the number listed for support, it went to a personal voicemail. And as to his claim that it is very rare and very heavy. He claims to sell TRUCK WHEELS not feathers. Truck wheels are heavy by the very fact they they are for use on TRUCKS. Even if I was going to order aluminum wheels they would still be big and heavy, so not sure in what world truck wheels are light enough to offer free shipping. Advertizing gimmick.
Tip for consumers:
price your wheels locally first as "free shipping" here is built in to the price of the wheel.
Been looking at the American Racing Octane polished rims for over a year. The truck came with 10 lug 19.5 (for-sale cheap x6). I wanted to beef them up to the 22.5. Then I learned there was a 24.5 available. I purchased the tires through them as well. They mounted and balanced. I'm very pleased with the products and the customer service by Buy Truck Wheels, John. You might catch the continued build of the truck on YouTube: infernus_drift or on other social media channels for RB's Adrenaline Factory. Thank you to all, comments welcomed.
Tip for consumers:
John was amazing to work with
Products used:
4 American Racing Octane rims and 2 inner steel rims with 6 tires.
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We Stock Alcoa Aluminum Wheels for Semi Trucks. The Largest Inventory of Steel & Aluminum Rims. Everything from Dually Trucks to RV's, 16 up to Super-Single 22.5 Float Rims, even Accuride & Dura Brights. We are the Wheel Experts, The Right Wheel, at th...
The item the customer was inquiring about is a very rare very heavy item that only ships from one of our many warehouses. We choose to quote a few items based on location and quantity so we can make sure to give the customer the best deal possible. If you look at our site you will find we do offer free shipping and 99% of them items can be purchased immediately but there are a select specialty items that we want to quote customer to customer.